Managed 3 airline catering facilities San Jose, Oakland, and Sacramento with 280+ staff, 20+ customers. Managed multiple start-ups and product launches including relocation of retail convenience food production. Developed and implemented improved truck logistics processes between facilities and customers.• Enhanced operating results through operations turnaround, lean manufacturing principles, team building, and information management.• Delivered cost controls by improving user acceptance and utilization of enterprise resource planning (ERP) systems at shop floor level.• Implemented employee safety program with key performance indicators (KPI) that delivered reduction on loss days and cut workers' compensation costs.• Improved customer satisfaction metrics to new levels by developing and implementing quality program with database to track defects and audit findings and using data to identify actionable changes to sustain quality operational improvements.

Oversaw regional IT applications portfolio, vendor management, and IT security supporting 40+ locations. Enabled business process standardization and optimization through technology. Managed multiple projects to reduce IT costs, improve service delivery and application business oversight, outsourcing, standardize business processes, and enhance IT security. Managed relationships with all IT vendors including: WAN/LAN, Applications, SaaS, Wireless, license management. Implemented all IT security policies including: security essentials, monitoring, prevention, incident response, disaster recovery and penetration testing.- Spearheaded scoping, business case development, budgeting, system development, testing, and implementation of new ERP system, replacing antiquated legacy systems and improving operations.- Directed IT aspects of project to build new state-of-the-art, production facility delivering project on time and under budget.- Delivered savings, with on time and under budget delivery of data center relocation that included re-platforming, cloud virtualization, and disaster recovery of 20 applications plus infrastructure for enterprise resource planning (ERP), billing, pricing, costing, and human resources (HRIS).- Improved and sustained cost controls 5%+ each year through outsourcing, lean principles, team training, and contract management.Project Management | Cost Containment | Profit and Loss (P&L) Management | IT SecuritySLA Performance | Vendor Management | IT Strategy | Service Delivery | OutsourcingTECHNICAL SKILLSOracle, SAP, SQL Server, Net Suite, Databases, Crystal Reports, VMware, CITRIX, Java, LAN/WAN, VPN, Desktop, Cloud, Virtualization, Data Center, Wireless, Microsoft Windows, Apple MAC OS, Linux, SaaS, HRIS, Salesforce, MS Project, Access, Excel, PowerPoint.

Set IT strategy direction activities for 17 east coast facilities influencing North America and Global IT Strategy to standardize processes and systems globally. Managed staff of 12 IT Managers.- Drove business process standardization by reducing shadow, local IT systems in the field and replacing them with best of breed standard tools.- Created single materials item master database replacing standalone systems for North America Region supply chain.- Implemented new trucking logistics planning and operations system at major hub airport locations.