Steve Patzer Email & Phone Number

San Jose, California, United States

Motivated customer adoption, execution and acceleration of product portfolio into Google's global optical network· Collaborated closely with Google's Optical Network Technology team on Terrestrial NPIs· Partnered with Google Subsea Technical Project Managers on Submarine programs· Engineered Global Subsea SLTE CLS & POP designs for Google's Submarine Network· Worked with Google Wetplant partners on global integration into subsea optical cables· Architected Ciena's NMS Navigator in the Cloud for global subsea NOC management operations· Evolved global subsea DCN design for future scaling with 4x layer protection· Optical DCI NPI & roll-out for Google Fiber across USA markets· Certified modem performance for Free Space over-air operations with Aalyria, covering ground to ground, air to ground, air to air & space applications· Ensuring feedback from our customer success reviews are acted upon to exceed expectations· Increased sales team revenue by approximately ~250% over 5 years

Ottawa, Ontario, Canada

Built confidence into our customer base to grow the business, bringing industry leadingnetworking products to market· Hosted onsite and remote customers as a Level 4 Systems Engineer for focused product engagements in optical transport, switching and network management, utilizing a dedicated lab· Collaborated with Directors and Senior Managers from R&D, PLM, and Marketing to deliver pre and post GA product presentations· Demonstrated proficiency in long haul multi-degree ROADM optical networking methodologies, L0 & L1 restoration, EDFA & RAMAN gain, modem performance, OTDR, Ethernet L2 switching, and MPLS· Conducted R&D campus tours for customers showcasing industry expertise· Aligned with global sales teams closing business opportunities with customers· Created testing and method of procedure documents for trials and certifications· Drove customer requirements into R&D teams· Participated in Ciena's Bi-annual Vectors global customer showcase, collaborating with various teams for event planning and execution

Ottawa, Ontario, Canada

Planned, coordinated, and executed complex test plans on optical transport products to verify new features, core functionality and large-scale integration. Ensured all-purpose metrics were validated.· Served as as Level 3 Systems Engineer, performing product verification on 6500, CN4200, CN2000 and ON-Line Metro, covering SAN, DCI, and optical transport DWDM technologies· Worked closely with R&D teams, identifying product deficiencies, and resolving with testing respins· Supported sales teams in North America with customer visits, performing product trials (Multi Tier Telcos, Enterprise & Large Financial Brokerages) · Performed 3rd party system integration certifications with IBM, EMC, and Hitachi storage arrays

Ottawa, Ontario, Canada

· Performed ASIC verification duties supporting a team of senior designers on Optera DX & LH· Tested prototype chips on eval boards to mimic virtual design with TCL scripting· Further tested prototype chip samples with extended R&D teams to characterize performance & timing· Caught design issues in system testing which resulted in significant cost savings avoiding expensive semi conductor chip respins· Recognized by Nortel Networks VPs of Business Strategy & Product Management following a major lead customer win introducing a new FEC algorithm

Ottawa, Ontario, Canada

· DMS Systems Engineering· 3x Co-op terms across Optoelectronics (APDs) & DMS· Summer Intern

Electronics Engineering Technology With Co-Op

Chemistry