Performed Voice Over IP 911 test calls to implement new emergency services solution. Collaborated with external testers (Intrado) to migrate traffic to new solution resulting in saving 3.7 million operating expenses. Completed project one month early. Tested text to 911 to 400 Public Safety Answering Points. Maintained work order information using MetaSolv system. Documented work orders on time and accurately.Prepared test phone numbers and submitted address changes prior to testing.Ensured accurate documentation of test results in permanent database.Contacted Public Safety Answering Points (PSAPs) for discovery information and testing requirements and entered information into permanent database.

Provide expert technical assistance to airline, hotel, car and Travel Directory suppliers accessing and updating car, hotel, and tour inventory, marketing data and information in the MVS database of the Apollo/Galileo/Worldspan systems resulting in 95 percent resolution rate. Help ensure supplier accuracy and consistency in maintenance of data to promote travel agency sales of supplier products displayed in Apollo/Galileo and Worldspan.Serve as liaison between airline, car and hotel suppliers and Galileo International on database, network communications, customer relations problems, and system transaction issues.Perform changes in hotel representation for hotel properties throughout various GDS Systems

Triaged customer trouble calls form wireless phone providers or public safety personnel and performed initial troubleshooting in a 24 X 7 environment. Monitored Voice over IP and wireless 9-1-1 calls to look for SIP messaging errors. Provisioned data including Public Safety Answering Points, wireless cell sites, and related data for wireless 9-1-1 phone calls. Assisted wireless phone providers with post deployment testing and troubleshooting and network migrations.

Assist travel agencies and suppliers utilizing the Galileo or Apollo reservation systems to make appropriate changes. Problem management including the identification and assessment as well as initial triage and/or escalation of issues reported by global first level help desks and suppliers.End-user application monitoring 24 X 7 for a variety of Apollo/Galileo products including supplier links, access products, and web services. Incident management of production critical issues including coordination of network and application teams. Provide network and email account support for internal staff using Active directory. Lead agent on shift directing less senior agents and insuring accurate reports are delivered to management.

Reserved and planned travel arrangements for corporate clients on multiple reservation systems.Documented all work performed per company policy

Reserved and planned travel arrangements for clients

Supervised a team of 7 employeesResponsible for final cash count and closing store at nightResponsible for ordering of merchandise and keeping accurate inventoryCashiered and stocked merchandise as needed