Steve Perez Email and Phone Number
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Steve Perez personal email
People focused, strategic, and innovative problem solver with experience in Technical Support, Customer Service, and Customer Success in SaaS business environments. Utilizes big data, market research, and collaboration to catalyze improvements and efficiency gains to both the employee and customer.
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Senior Director, Global Technical SupportLytx, Inc.San Diego, Ca, Us -
Director, Global Customer SupportLytx, Inc. Jan 2023 - PresentSan Diego, Ca, Us
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Technical Support Leader, Americas | Payment Security DivisionBroadcom Inc. Jan 2021 - Jan 2023Palo Alto, California, UsArcot, part of Broadcom Software, is the recognized global leader in digital payment solutions including the 3D-Secure protocol. Having co-developed the 3D-Secure protocol in 2000, Arcot provides payment authentication services to over 11,000 FI portfolios, across all the major networks and is the partner of choice for issuers, processors and merchants.Responsible for leading the North American Technical Support operation and serving the worlds largest banks and merchants. -
Senior Manager, Technical SupportMitchell International Mar 2019 - Jan 2021San Diego, Ca, UsMitchell's comprehensive solution portfolio and robust SaaS infrastructure enables tens of millions of electronic transactions to be processed each month for over 300 insurance companies, including the majority of the top 25 insurance carriers, and over 30,000 collision repair facilities. With an expanding global footprint, Mitchell products are currently utilized in the Americas, Europe and Asia.Responsible for running and operating the Technical Assistance Center of 40 internal and 100+ vendor support staff. In this role, I helped transform our support model by implementing a digital transformation strategy increasing self-service engagements by 15% across the customer journey. This enabled the team to evolve past 'break-fix' to consultative support, increasing product adoption rates and leads to Sales with a 33% win-closure rate. -
Manager, Technical SupportMitchell International Dec 2016 - Mar 2019San Diego, Ca, UsManage day-to-day operations in the Technical Assistance Center supporting 20,000 insurance and collision repair companies across North America. Responsible for directing strategic technical/customer support, training, and management of customer roll-outs for all of APDs software applications. In this role, I designed a service segmentation model based on sales data to power intelligent contact routing and team collaboration reducing escalations by 20%.
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Manager, Account ManagementMitchell International Aug 2015 - Dec 2016San Diego, Ca, UsLed a high-performing account management team responsible for over 18,000 Repair Facilities worth $60MM in annual recurring revenue. Managed customer health, on-boarding, oversaw APDs A/R strategy and supported large scale collision repair shop implementations. Yielded $1.2MM in cash flow through improved DSO & A/R collection rates by 30%. Collaborated with senior leadership to increase annualized recurring revenue by $1MM by driving pricing strategies across various product portfolios.
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Supervisor, Account ManagementMitchell International Jun 2013 - Aug 2015San Diego, Ca, UsImplemented an effortless experience mindset by promoting and increasing employee autonomy by eliminating bottlenecks, streamlining processes, and measuring customer health. Responsible for coaching account management teams to apply pro-active strategies that effectively mitigated attrition by $500K YoY. Added strategic value by leading a cross-functional team to reduce in-year credit allowances by 50%.
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Founding TeacherAustin Achieve Public Schools Jun 2012 - Jun 2013Austin, Texas, UsFounding team member of Austin Achieve Public charter network dedicated to serving under-resourced students in East Austin by providing college-ready instruction.Responsible for developing a rigorous math curriculum by utilizing the latest in learning theory while integrating hands on technology. Led students to achieve 85% master on all formative and formal assessments. Coached the inaugural Austin Achieve Soccer team all the way to the state championship in our first year running. -
Corps Member, TeacherTeach For America May 2010 - Jun 2012New York, Ny, UsServed as a member of a highly selective national service corps of recent college graduates who commit two years to teach in under-resourced public schools and become life-long leaders to expand opportunities for all children.Responsible for designing lesson plans, unit tests, and long-term plans to achieve mastery over state learning objectives. Motivated over 100 students to reach their academic potential and developed IEPs for students with disabilities.
Steve Perez Skills
Steve Perez Education Details
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Questrom School Of Business, Boston UniversityMaster Of Business Administration - Mba -
University Of San DiegoPhilosophy And Sociology
Frequently Asked Questions about Steve Perez
What company does Steve Perez work for?
Steve Perez works for Lytx, Inc.
What is Steve Perez's role at the current company?
Steve Perez's current role is Senior Director, Global Technical Support.
What is Steve Perez's email address?
Steve Perez's email address is st****@****com.com
What schools did Steve Perez attend?
Steve Perez attended Questrom School Of Business, Boston University, University Of San Diego.
What skills is Steve Perez known for?
Steve Perez has skills like Lesson Planning, Community Outreach, Curriculum Development, Curriculum Design, Nonprofits, Staff Development, Research, Tutoring, Higher Education, Program Development, Account Management, Classroom.
Who are Steve Perez's colleagues?
Steve Perez's colleagues are Mariel Chua, Rachael Corea, Sam Iacovera, Feifei Liu, Cpa, Ali Majidzada, Adesha H P, Autumn Martin.
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