Steve Persaud, C.Tech. Email & Phone Number

Toronto, On, Ca

Oshawa, Ontario, Canada

• Field testing and sampling of aggregates, soils, concrete, and asphalt• Compaction testing of aggregates, soils, and asphalt using a Portable Density Gauge• Environmental sampling (groundwater, surface water, soil)• Geotechnical drilling and sampling• Footing and rebar inspections• Project Manager

Aurora, Ontario, Canada

• Carried out field sampling and monitoring programs for surface water in the Don River and Lake Ontario• Worked on surface water sampling and turbidity monitoring for the Port Lands Flood Protection project in Toronto• Responsible for measuring turbidity on a daily basis and collected surface water samples when required• Assisted with scheduling and field work preparation• Maintained equipment calibration schedules and prepared lab bottles for surface water collection• Recorded comprehensive field notes• Analyzed and reviewed data to prepare reports to document the findings• Ensured health and safety policies were followed and be a role model to influence similar behaviour

Toronto, Canada Area

• Created, revised and scheduled reports that provided meaningful and timely information to various departments and the Executive Team• Created reports that identified any emerging trends that could impact the business and/or the industry• Modified and revised existing reports to accommodate the growth of the department/business and current or anticipated consumer behaviours• Analyzed report results providing commentary on variances and unusual trends; made recommendations to management to implement more effective strategies• Provided investigative and research support to CR & CX Management, as well as the Compliance team• Worked with Quality Assurance Specialist on tracking department performance against targets• Identified suppliers/service providers/products/processes that were frequently cited in complaints and/or compliance concerns• Zendesk expert and specialist – assisted and attended to all CR Zendesk related matters inclusive of Zendesk setbacks and enhancements

Toronto, Canada Area

• Analyzed and investigated all claims received pertaining to service/product concerns with suppliers• Compiled and kept track of repeated service and product concerns with our suppliers; escalating trends when appropriate• Responded to written or telephone inquiries, updating travel agents and customers on the status of their concerns, and provide consultation as appropriate on policy inquiries• Maintained current and accurate records of investigative results• Provided timely and empathetic responses to customers’ inquiries; either verbally, electronically, or written• Ensured complaints received frequent communications with status updates• Maintained accurate and prompt electronic records of all complaint management touchpoints

North York, On

• Contributed to the social media strategy and plan for the Health Portal Network• Helped develop and implement SEO strategies to improve search engine ranking• Used Google Analytics to build and run monthly reports and proactively identify/address anytechnical or performance issue and the overall effectiveness of social media efforts

Toronto, On

• Marketed to specific corporate accounts. Ensured rental needs were being met by obtaining continuous feedback• Addressed concerns and complaints such as to ensure customer's needs were fulfilled while upholding the integrity of company policies• Portrayed strong communication and problem solving skills to ensure maximum customer satisfaction• Adequately explained car rental policies and procedures as the first point of customer contact; in-person and over the phone• Prepared rental contracts for retail, corporate, and insurance replacement customers

Honours Bachelor Of Science, Double Major In Environmental Science And Human & Physical Geography

Activities and Societies: Group Leader for the 2012 Orientation• Trained in GPS technology and remote sensing, such as sensing images.

Post-Graduate Certificate, Digital Media Marketing, 3.8

• Integrated digital marketing strategies for products and services • Integrated project management, marketing research, database.

Diploma, Environmental Technician, 4.0

• Learned the fundamentals of AutoCAD and ESRI ArcGIS • Conducted field work on campus using surveying tools & soil and water sampling.