• Directed operations across 80 retail pharmacies in 4 states, overseeing a team of 2.6K, and achieving up to $900M in annual sales, with $300M from storefront retail; further boosting revenue by 30% from 2020-2023.• Demonstrated a strategic growth mindset by consistently delivering double-digit income growth between 2020-2023 in Chicago; and between 2015-2019 in Arkansas with the successful acquisition and integration of 19 Fred’s Discount Pharmacy locations.• Led substantial improvements in patient health outcomes with the largest PDC increase in the nation, and more connected patient care with vastly improved NPS through enhancing prescription readiness from 75% to 90%.• Championed talent development and consistently coached professionals, including mentoring diverse candidates into elevated roles; fostered an inclusive work culture and effective leadership, reducing staff turnover in key positions by 50%.• Spearheaded comprehensive COVID-19 initiatives, leading 350 clinics in South Chicago and administering 400K vaccinations and access for 71K tests.• Ensured team safety and uninterrupted patient care during challenges such as the civil unrest in Chicago, where quick action ensured 68K affected patients received essential medications.• Consistently delivered strong controls with exceptional payroll management and made significant strides in compliance by reducing the audit failure rate 40% and cutting associated fines by 90%.• Nominated in 2019, 2020, and in 2022 by team members for Champion of Champions achievement for engagement efforts.

• Led operational efforts across up to 35 stores in Arkansas, overseeing direct team of 35 store managers, and managing the allocated budget to drive value for shareholders through efficient resource utilization and revenue growth.• Successfully executed market expansion efforts in a priority growth market for Walgreens, driving expansion both organically and through strategic M&A activities.• Expertly managed the integration and acquisition of USA Drug in 2012, encompassing 19 direct operations and 27 file transfers, further supporting enhanced patient outcomes and driving positive cultural shifts for stakeholders.• Achieved a significant increase in market presence, expanding the portfolio from 17 in 2006 to 72 stores in 2015, realizing a 27% market share boost.

• Pioneered crisis management for Walgreens stores in Louisiana post-Hurricane Katrina, ensuring seamless operations and team member support.• Streamlined communication between impacted zones and the Walgreens Support Center, effectively aligning resources to address urgent priorities.• Established pivotal collaborations with vendors and partners, guaranteeing continuous patient care during challenging circumstances.• Acted as a vital liaison between the team and the organization, delivering unwavering support to affected individuals.

• Conceived and launched a thriving Plato's Closet franchise, showcasing entrepreneurial acumen in building a retail venture from inception.• Exercised full P&L responsibility, driving financial transparency and operational accountability.• Implemented cutting-edge inventory systems, manpower strategies, and marketing initiatives, fueling optimal cash flow and consistent growth.• Achieved impactful revenue growth of 20%, exceeding the $1M mark, reflecting a robust foundation as an entrepreneurial leader and driving business expansion.