Steve Petures Email and Phone Number

-Actively participated with our senior leadership in all facets of building, hiring, training, retaining and developing MS Representatives within our MS/Operations National Headquarters (growing team from 60+ MS reps to 100+ team members) + helping to facilitate training and move from Worthington, OH to Atlanta, GA -Served as the ultimate point of escalation for Membership base of 12,000+ Members, WUP Sales Representatives, Revenue Management, Accounting and WUMS Team-Proactively collaborated with all units of the business to determine best practices and solutions for multifaceted complex issues. -Developed training methods/tools for continuous personal development/advancement of the Member Services team (i.e. Call Evaluation, Individual Scorecard, Operational Performance Reviews) -Responsible for managing a team of 25+ direct reports as well as maintain WUMS service goals -Collaboratively maintained weekly/monthly/quarterly Service Level Goals (24-hour email response target time, 94% call handling rate, average queue duration of 30 seconds or less, maintain 2 errors or less per month)

-Manage all of the daily aspects of the flights operations center; including leading a shift, organizing the work of our team to ensure excellent service to our Members, adjusting daily schedule and duty assignments to ensure our Service Level Goals are met-Serving as the first point of escalation for team members, sharing the work of the team, taking on any tasks as needed-Monitoring day-of execution of flights and proactively resolving potential issues, problem solving in the moment-Facilitating teamwork through effective communication. Using knowledge and expertise to develop our front-line employees teaching "in the moment"-Planning and execution of Member Services participation in special events (Super Bowl, Masters, Kentucky Derby, etc)

-Direct interaction daily with our membership base (phone/email) in order to facilitate and manage the completion of each trip request-Establish and build relationships with members in order to anticipate their needs and manage their account to ensure a seamless execution of service and trip-Current Day/Airboss - Monitor daily flight activity of members, communicate timely updates throughout the course of the day until completion of each mission. Actively maintain Case Management documentation within trip and member profile-Listen and engage with members in communication to build relationships and handle logistics of each reservation (Land/Air/Catering/Ground Transportation/Special Requests)

Assistant Coach/Video Coordinator for U18 Team. Responsible for player development, skill development, practice planning, in-game management, and video analysis (through creating video packages, tagging game events, clipping raw game footage, highlights, pre-scouting reports). Proficient with STEVA Pro, iMovie, Hudl, Krossover, and Pointstreak Performance

-Averaged 50-80 cold calls daily; scheduled and made 5-7 sales presentations weekly to top-level decision makers of small businesses (Presidents, CFO’s, Human Resource Directors).-Introduced Professional Employer Organization (PEO) industry to prospective clients, discuss Payroll and Tax, Human Resources, Employee Benefits, Risk Management and TPA Services.-Negotiated discounts for workers compensation, unemployment management, as well as provided flexibility for businesses to select a combination of services that best fit their current operations. -Collaborated with account managers / business owners, in establishing safeguards, ensuring compliance, and defending against claims; ultimately protecting each business.-Tracked and managed prospective client database through Salesforce (cold calls, presentation meetings, sharing proposals)

-Consult, communicate and build relationships (internally and externally) with Dentists, Veterinarians, Office Managers, Brokers, CPA’s, Banking Center Managers, Tellers, Regional/Inside Sales Managers, Vendor Account Managers, Practice Consultants, and Sales Assistants. -Manage a team of sales associates through developing product knowledge, continued education, training of current/new hire associates of banking products, best practices in selling, overcoming objections, presenting value as well as completing conference calls to gain doctors commitment not only to loan but cross sale products.-Actively manage projects by contacting doctors through e-mail and phone communication for status updates, responsible for selling additional cross sale products and prospect for new opportunities to position growing the banking relationship with the client. Required to hit individual goals and organizational benchmarks. Consistently recognized as top performer month after month throughout entire sales organization selling 30+ products monthly. -Track and manage monthly cross sales goal for entire Practice Solutions sales organization – by generating weekly cross sales reports, analyzing statistics, track company wide data and take immediate action to help close gaps in project/sales process, one-on-one training/coaching with associates, role-playing, call monitoring, all implemented to consistently grow individual/bank wide banking product numbers and ensure favorable client loan experience.-Efficiently use product knowledge as well as best practices to anticipate challenges and problem solve on a daily basis offering multiple solutions for different instances, break complex problems down to give customers options and easy and early resolutions, discover inefficiencies within the business, create new strategies and procedures to strengthen the service level for all products throughout each sales department.

-Funded 107+ loans totaling $33+ million, with 93+ total cross sales (2011 calendar year Jan-Dec).-Consult with dentists, veterinarians, brokers, vendors, insurance agents, attorney’s and all involved in transaction to communicate project updates, track daily progress via phone/e-mail communication and excel spreadsheets, actively manage the logistics of the process to forecast closing timelines, negotiate pricing with vendors, handle reimbursements and gather all necessary documentation to fulfill conditions of approval to close out loans.-Actively identify new opportunities to grow doctors’ relationship with Bank of America through cross sale products. Led all PSA sales assistants in monthly cross sales sold from Jan-Dec 2011.-Awarded the 3rd quarter Spotlight Award for the PSA team for volume / funded units as well as leadership within PSA Sales assistant team.

•Managed contract employees while on assignment, maintained relationships with existing and potential client contacts by providing customer service, gained industry knowledge, generated referrals and sales leads.•Averaged 50–70 calls per day to identify potential candidates, responsible for scheduling and conducting 15-20 face-to-face interviews per week•Implemented recruiting strategies designed to identify qualified candidates, evaluated candidates' strengths compared with clients' requirements, selected and recommended the best candidate for each client requirement•Held to daily recruiter expectation numbers, oversaw completion of necessary pre-employment processes including reference checks, internal interview screening, job history verification and background/drug tests•Negotiated wage rates and other terms and conditions of employment with candidates, gained commitment from candidates for current and future job requirements.•Communicated with peers by sharing recruiting 'best practices' and providing accurate, thorough documentation on contract employees in applicant tracking systems or other documentation tools•Worked with Account Managers to identify top accounts, target skill sets, key market segments, and to assess clients' staffing requirements.•Tracked professional development through spreadsheets, created spread-growth graphs, updated and maintained weekly reports using excel functions on a daily basis.

•Generated a total of $2.5 million in renewal of past season ticket holders.•Sold over $100k in new Full / Half Season ticket packages.•Maintained an up to date data base of all ticket buyers using Ticketmaster – Archtics program.•Established and maintained relationships with over 500 clients/businesses.Inside Sales Representative (June 2007 - January 2008)•Generated over $62k through sales of full and partial Blue Jackets season tickets.•Exceeded my sales goal of $14,000 for the month of July by $6,116 or 44%.•Sold a total of $47,592 in Pick Six revenue – exceeding my goal of $45,000 by $2,592.•Repeatedly recognized as salesperson of the month.Destroyers (AFL) •$32,473 in total sales of Destroyers full, half season and flex ticket packages with 160.5 new seats sold.•Salesperson of the month for January/February 2008.

Assisted in coordinating and managing special events such as; 86-87 Hardwood Classic – celebration/games, Monsters Night at the Q, Player Autograph Session, 2007 NBA All-Star ballot campaign, Playoff Pep Rally for 1,242 staff members, Fan Appreciation Night, Playoff games/ Watch Parties, Bowl-A-Thon, Praise Fest, Early Bird promotions, Read to Achieve campaign.

General tasks included: organizing documents, developing the firm’s database, organizing deposition transcripts, developing new filing system for Litigation center and assisting with trail preparation.