Steve Phillips Email & Phone Number

Cary, North Carolina, United States

Pre-Sales technical support for these AT&T Products:AT&T Dedicated Internet (ADI)AT&T VPN (AVPN)IP Flexible ReachAT&T Switched Ethernet (ASE)AT&T Dedicated Ethernet (ADE)

Bridgewater, NJ

• Non-commissioned mattress and bedding sales.Skills:
• Salesforce
• Google Docs

Bridgewater, NJ

• Non-commissioned apparel sales and customer service.
• #1 seller 2018 - $180,000.Skills: Apparel Industry Knowledge, Brand Advocacy, Cash Handling, Consultative Selling, Customer-facing, Identifying Trends, Interpersonal, Organizational, POS, Retail Sales, Time Management.

Piscataway, New Jersey

• Created and managed Optical Ethernet Wide Area Network (OPT-E-WAN) orders for Fortune 500 companies, AT&T Mobility, and government accounts.
• Order Types included Point-to-Point, Any-to-Any, Hub & Spoke, and move-add-change-disconnect (MACD).
• Interacted with various intracompany departments such as technical sales, engineering, circuit provisioning, and Ethernet Network Operations Center (ENOC).
• Scheduled and led weekly meetings to review project parameters.
• Scheduled client Test & Turn-ups (TTU).
• Received senior management recognition for assisting in completion of VP escalated client order earlier than scheduled Due Date.

Piscataway, New Jersey

• Created and managed over 1000 Optical Ethernet Wide Area Network (OPT-E-WAN) orders in support of AT&T Mobility's Ethernet-To-The-Cell-Site (ETTCS) Internet Protocol Aggregation (IPAG) network.
• Interacted with Technical Sales Consultants, Assemblers, Project Managers, Systems Engineers, and Field Technicians.
• Optimized order quality and delivery cycle time to accelerate revenue.
• Identified and resolved order processing issue that others missed, garnering recognition from Systems Engineer and expedition of delayed order.Skills:Accuracy, Analytical, Attention to Detail, Brand Advocacy, B2B.

Rochester, New York Area

• Men’s suits and shoes commissioned sales.

Rochester, New York Area

• Merchandise display, pricing, and signing.
• Made suggestions for visual merchandising displays.Skills: Apparel Industry Knowledge, Communication, Consultative Selling, Creativity, Customer Service, Detail Orientation, Ethics, Flexibility, Identifying Trends.

Anaheim, California

• In a fast-paced call center, received calls from AT&T sales agents, vendors, intracompany personnel, business customers, and other AT&T stakeholders.
• Created and managed data and voice service orders.
• Order Types included AT&T Centrex, T1, T3, Frame Relay, ATM, and Optical Ethernet Metro Area Network (OPT-E-MAN).
• Spearheaded several billing projects which resulted in crediting thousands of dollars back to customers' accounts.
• Was office go-to person for complex service orders.
• Received commendations for superior customer service.