Steve Phillips Email & Phone Number

Cary, Nc, Us

Cary, North Carolina, United States

Pre-Sales technical support for these AT&T Products:AT&T Dedicated Internet (ADI)AT&T VPN (AVPN)IP Flexible ReachAT&T Switched Ethernet (ASE)AT&T Dedicated Ethernet (ADE)

Bridgewater, Nj

•Non-commissioned mattress and bedding sales.Skills:•Salesforce•Google Docs

Bridgewater, Nj

• Non-commissioned apparel sales and customer service.• #1 seller 2018 - $180,000.Skills: Apparel Industry Knowledge, Brand Advocacy, Cash Handling, Consultative Selling, Customer-facing, Identifying Trends, Interpersonal, Organizational, POS, Retail Sales, Time Management, Visual Merchandising

Piscataway, New Jersey

•Created and managed Optical Ethernet Wide Area Network (OPT-E-WAN) orders for Fortune 500 companies, AT&T Mobility, and government accounts.•Order Types included Point-to-Point, Any-to-Any, Hub & Spoke, and move-add-change-disconnect (MACD).•Interacted with various intracompany departments such as technical sales, engineering, circuit provisioning, and Ethernet Network Operations Center (ENOC).•Scheduled and led weekly meetings to review project parameters.•Scheduled client Test & Turn-ups (TTU).•Received senior management recognition for assisting in completion of VP escalated client order earlier than scheduled Due Date.•Mastered AT&T ordering and provisioning EAS (AT&T proprietary, Oracle Siebel, IBM) databases.•Awarded $50 from the AT&T Recognition Program for contributing to the success of a Fortune 500 client’s project.•Analyzed confidential information, prepared reports and communication for senior management and clients.Skills:Accuracy, Analytical, Attention to Detail, Brand Advocacy, B2B, Business Acumen, Coaching, Creativity, Customer Focus, High integrity, Interpersonal, Microsoft Excel, Microsoft Outlook, Microsoft Word, Network Knowledge, Order Management, Organizational, Planning, Priority Setting, Problem Solving, Project Management, Relationship Building, Sales Support, Tech Savvy, Telephone Skills, Time Management, Written and Verbal Communication

Piscataway, New Jersey

•Created and managed over 1000 Optical Ethernet Wide Area Network (OPT-E-WAN) orders in support of AT&T Mobility's Ethernet-To-The-Cell-Site (ETTCS) Internet Protocol Aggregation (IPAG) network.•Interacted with Technical Sales Consultants, Assemblers, Project Managers, Systems Engineers, and Field Technicians.•Optimized order quality and delivery cycle time to accelerate revenue.•Identified and resolved order processing issue that others missed, garnering recognition from Systems Engineer and expedition of delayed order.Skills:Accuracy, Analytical, Attention to Detail, Brand Advocacy, B2B, Business Acumen, Coaching, Creativity, Customer Focus, High integrity, Interpersonal, Microsoft Excel, Microsoft Outlook, Microsoft Word, Network Knowledge, Order Management, Organizational, Planning, Priority Setting, Problem Solving, Project Management, Relationship Building, Sales Support, Tech Savvy, Telephone Skills, Time Management, Written and Verbal Communication

Rochester, New York Area

•Men’s suits and shoes commissioned sales.

Rochester, New York Area

•Merchandise display, pricing, and signing.•Made suggestions for visual merchandising displays.Skills: Apparel Industry Knowledge, Communication, Consultative Selling, Creativity, Customer Service, Detail Orientation, Ethics, Flexibility, Identifying Trends, Interpersonal, Inventory, Organizing, Planning, POS, Prioritization, Problem solving, Teamwork, Time Management

Anaheim, California

•In a fast-paced call center, received calls from AT&T sales agents, vendors, intracompany personnel, business customers, and other AT&T stakeholders.•Created and managed data and voice service orders. •Order Types included AT&T Centrex, T1, T3, Frame Relay, ATM, and Optical Ethernet Metro Area Network (OPT-E-MAN).•Spearheaded several billing projects which resulted in crediting thousands of dollars back to customers' accounts. •Was office go-to person for complex service orders.•Received commendations for superior customer service.•Went "the extra mile" to find solutions to complex problems.•Exceeded all company objectives for service order accuracy, tone of service, and attendance.•Attended numerous training courses.Skills:ACD, Accuracy, Analytical, Attention to Detail, B2B, Billing, Problem Solving, Brand Advocacy, Business Acumen, Coaching, Creativity, Customer Focus, High integrity, Interpersonal, Leadership Development, Microsoft Excel, Microsoft Outlook, Microsoft Word, Network Knowledge, Order Management, Organizational, Planning, Tariffs, Priority Setting, Project Management, Relationship Building, Sales Support, Tech Savvy, Telephone Skills, Time Management, Written and Verbal Communication