Identity and Access ManagementActive Directory/Azure cloud Operations

• Provides support, maintenance, deployment of technologies, capacity planning, remediation of IT issues, performance optimization and help in developing a more secure posture for the company.• Implementing infrastructure to support the Meditech to Epic migration. • Assisting with workstation configuration and deployment, equipment support, SCCM fine-tuning.• Resolving access issues to Meditech, Ormed and other hospital applications.• Documenting Standard Operating Procedures… Show more • Provides support, maintenance, deployment of technologies, capacity planning, remediation of IT issues, performance optimization and help in developing a more secure posture for the company.• Implementing infrastructure to support the Meditech to Epic migration. • Assisting with workstation configuration and deployment, equipment support, SCCM fine-tuning.• Resolving access issues to Meditech, Ormed and other hospital applications.• Documenting Standard Operating Procedures for IT department. Show less

• Supported GM’s Windows Server environment through monitoring, maintenance and change management activities with no impact to employees, achieving high customer satisfaction scores.• Improved the Support Model of the Manufacturing environment by re-configuring the servers to GMIT standards which resulted in meeting Service Level metrics.• Planned and implemented new systems. Refreshed File and Print servers for all GM Canada sites and 4 GM US manufacturing sites; savings costs through… Show more • Supported GM’s Windows Server environment through monitoring, maintenance and change management activities with no impact to employees, achieving high customer satisfaction scores.• Improved the Support Model of the Manufacturing environment by re-configuring the servers to GMIT standards which resulted in meeting Service Level metrics.• Planned and implemented new systems. Refreshed File and Print servers for all GM Canada sites and 4 GM US manufacturing sites; savings costs through upgrades and fewer incidents of printer/server downtime.• Helped resolve P1 Incidents involving Plant power and network outages. This reduced lost production due to unplanned outages; provided after hours support.• Trained and mentored IT staff on Windows System environment and provided extensive documentation and attention to detail in order to elevate support levels.• Communicated with application support on upcoming releases and ensured applications were tested after patching/changes were applied to the environment• Utilized server automation tools such as HPSA and IBM BigFix for implementing changes to multiple servers across multiple sites. This effectively shortened the implementation time and increased the productivity of release and enhancements.• Managed data capacity on shared drives as well as providing capacity reports in order to ensure availability of space. This eliminated outages due to lack of space. Show less

• Supported Windows Servers for GM Globally as well as local Server support for all GM Canada Staff sites and Assembly Plants. • Implemented and supported Local Area Network (LAN) environments. • Technical lead for numerous implementations of GM IT environments.• Successfully integrated Delphi systems into GM environment.• Resolved service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers.• Improved process on hardware… Show more • Supported Windows Servers for GM Globally as well as local Server support for all GM Canada Staff sites and Assembly Plants. • Implemented and supported Local Area Network (LAN) environments. • Technical lead for numerous implementations of GM IT environments.• Successfully integrated Delphi systems into GM environment.• Resolved service interruptions such as printer routing, power outages, wiring problems, and malfunctioning servers.• Improved process on hardware refresh/rebuild of user’s workstations. This involved developing the automation of backing up and restoring user’s data. This reduced the time, effort, as well as the margin of error.• Configured, assembled and installed microcomputers, workstations and peripheral equipment. Show less

Involved in servicing and supporting PC/Peripheral equipment and PC/LAN Networks in the Greater Toronto Area.