Steve Pons Email & Phone Number

Townsville City, QLD, AU

Townsville, Queensland, Australia

• Assisted in executing category strategies, resolving administrative issues, and supporting merchandising activities.
• Managed supplier communications, maintained accurate records, and supported promotional activities.
• Maintained SKU information, ensured accuracy of offers, and coordinated with online teams.
• Handled promotion administration, reporting, and ensured offer accuracy across platforms.
• Supported category operations, coordinated supplier communication, and managed customer accounts.
• Provided excellent customer service, scheduled meetings, and assisted with inquiries.

Townsville, Australia

Coaching, training and developing teamsVisual MerchandisingBuilding relationships with customers through exceptional customer serviceExceptional communication, listening and interpersonal skills.Working collaboratively and contributing to a team environment.Strong focus on achieving excellent sales resultsA high level of energy, passion and.

Townsville, Australia

Maintained adequate stock levels with guidance from the buying department;Provided exceptional customer service;Followed merchandising standards to present a visually appealing store;Lead, coached and developed a team to perform at a consistently high level; andManaged time effectively to also be responsible for store administration tasks and timely.

Townsville, Australia

• Stock control, Customer service, Recruitment, Loss prevention, Marketing, Merchandising, Financial control, StaffingKey Responsibilities:
• Responsibility for and management of the activities of a retail business with focus on generating sales, customer service, shop presentation and expense control.Key Achievements:
• Created a strong and loyal customer base through excellent customer service and customer satisfaction.

Townsville, Australia

• Key Responsibilities:
• Proven effective team management with focus on learning/development and communication. Hiring, training and development of a store team, including part time and casual employees, and holiday staff.
• Strong organisational and time management skills. Understanding of, and commitment to, Corporate Equity and Diversity and OH&S policies and practices.Key Achievements:
• Achieved a strong store opening within Castletown Redevelopment 2010, while trading in an unfavourable retail market.
• Ran several successful Local Area Marketing events, including children’s event “Meet Jimmy Giggle” (approx 800 attendees) and local author and radio personality in-store signing Ian “Macca” McNamara.

Cairns; Townsville

• Key Responsibilities:
• Managing a profitable store to company standards, delivering consistently on KPI targets
• Hiring, training and development of a store team
• Returning the store to a profitable and operationally stable business within the company
• Building and maintaining strong relationships with local schools and librariesKey Achievements:
• Employed as extra role of “SAP Champion” (received specialized training in order to train other QLD Store Managers and be a source of support in the company computer system. This also included becoming Stocktake.