Steven Poole Email & Phone Number

Hatfield, GB

Hertfordshire, England, United Kingdom

Hatfield, England, United Kingdom

Working in the Customer Operations team to emotionally connect with the customer and provide excellent customer service. Utilising multi-tasking skills by listening, talking and updating system records. Making sure accurate information is collected and ensuring to offer an outstanding service

Hertfordshire, England, United Kingdom

Hertfordshire

London, United Kingdom

Hertfordshire

Time out for family reasons

Bedfordshire

• I led the recovery of a technology transformation project, which was over budget, and running behind schedule related to a new technology, BI Publisher being implemented. This was to replace a legacy Oracle Reports.
• Increasing the quality of testing by introducing new tools for verifying the reports
• Reduced ongoing delivery costs by nearly 70% from £70K to £20K per month by planning and restructuring team
• Creating a delivery plan that was agreed and sponsored by the Bacs scheme to reduce delivery by 4 monthsWithin less than 2 months, clear focus on the objective was realised, and trust restored both internally and with.

Bedfordshire

• Developed and managed a team of testers located in the UK and off shore to deliver releases of the Bacs 3-day service to members, consisting of Change Requests and Problem Records.
• Developed best practices and procedures to be used by the entire team which spanned various internal projects
• Managed and maintained HP Quality Center including creating projects and users and customising workflows utilising a waterfall methodology
• Managed and maintained projects in JIRA utilising both Agile Kanban and Scrum methodologies
• Responsible for System Integration Testing (SIT), Functional Test (FT) and ongoing support to Non-Functional Testing (NFT) and User Acceptance Testing (UAT)
• Responsible for creating detailed project plans and work breakdown structure plans to illustrate resource allocation, scheduling of tasks and prioritisation

Bedfordshire

• Responsible for monitoring and reporting the defects, tracking defect fix progress, ensuring defect tracking system info is up-to-date, defect and hotfix reporting against the content of a Release, plus supporting the.
• Monitored and enforced agreed defect management practices
• Followed best practice testing procedures and processes that ensure the most effective use of tools and techniques employed e.g. JIRA, Quality Centre and Rational ClearQuest
• Provided accurate and up-to-date defect reports
• Monitored and advanced the progress of defects, particularly those deemed critical
• Collated information of defects, hotfixes etc. to be included in a release and presented for sign-off

• Test Planning and leading a test team to deliver the Bacs 3-day heritage systems to a new technology platform with enhanced and new functionality.
• Test co-ordination and delivery of tested code to different test phases i.e. Non-Functional Testing, Member proving testing and implementation to Live.
• Supervised third party resources and successfully transitioned testing to an offshore / onsite model to reduce cost.
• Supported test manager to work with offshore vendor and agree ways of working, roles and responsibilities and deliverables. Offshore vendor visits to audit work and plan future roadmap.

London, United Kingdom

Blackfriars, London