Steve Willis, Csm, Pk I, Pam Email & Phone Number

Waterloo, ON, CA

Toronto, Ontario, Canada

London, Ontario, Canada

• Coach and mentor multiple teams to embrace agile processes/principles/values and identify continuous improvement opportunities and potential impediments/dependencies early, to optimize the flow of.
• Empower teams, create environments and relationships to promote respect/transparency/trust and to have the courage to engage in healthy conflict resolutions
• Protect teams health against outside distractions and interference so they continue to work at a focused sustainable flow on the prioritized items that deliver client value and receive frequent feedback
• Coordinate/schedule/facilitate Scrum ceremonies (daily scrum/sprint planning/refinement/sprint review/demo/sprint retrospective) for team members to inspect and adapt the team’s progress/processes/health/performance
• Coordinate/schedule/communicate all release planning activities and deployments with teams, clients and leadership
• Experienced use of Atlassian’s Jira Boards (Scrum/Kanban), Advanced Roadmaps and Confluence for sprint and release planning, along with report and dashboard creations for metric tracking and reporting (WIP.

Waterloo, Ontario, Canada

• Provided exceptional support for global HR and Payroll teams as well as global End Users in the 15,000 Employee range
• Responsible for maintaining, prioritizing and delegating incidents in our teams ticketing system
• Led and facilitated weekly team meetings on status updates, impediments, concerns and wins
• Resolved personal, system and process related conflicts and removed impediments that would interfere with the team’s performance and progress
• Performed functional system configuration for new functionality requests and system/user issue resolution
• Created detailed metrics highlighting system and process related issues and performance to show where attention and improvements need to be addressed

Waterloo, Ontario, Canada

• Provided excellent global End User support via Front Range ITSM ticket system, phone and in person
• Demonstrated empathy and commitment whenever I was tasked with an issue or request
• I was constantly recognized as a go to person for service and support
• Lead and facilitated weekly Incident Management meetings with Senior Managers and Stakeholders, identifying reoccurring issues, bottlenecks and ‘waste’
• Performed hardware/software setup, troubleshooting and repairs

Waterloo, Ontario, Canada

• Organized and prioritized customer inquiry, concerns and requests in a professional manner while adhering to quality and turnaround times
• Assembled and configured custom PC’s and Servers for personal and business environments with care and attention to detail for clean and organized builds and wiring visual appeal
• Troubleshot, diagnosed and repaired a variety of hardware/software computer related issues
• Installed and configured software
• Performed data transfers, backups and recoveries, RAID configurations and wireless setups
• Facilitated Return Merchandise Authorizations (RMA) with 3rd party vendors

Kitchener, Ontari, Canada

• Communicated and coordinated with Architects, Site Supervisors and other trades in a professional manner
• Selected, prepared and submitted project estimations and quotations
• Created millwork shop drawings using AutoCAD 2000 LT with exceptional detail
• Performed millwork installations when extra help was required on-site
• Performed cabinet builds and other millwork duties when extra help was required on the floor

Kitchener, Ontario, Canada

• Performed cabinet, trim and other millwork installations with exceptional attention to detail and care
• Performed quality laminate, veneer and finishing techniques
• Performed cabinet builds and other millwork duties when extra help was required on the floor
• Performed material pick-up and deliveries using company cube vans and trucks
• Performed forklift operation to maneuver material around shop floor
• Skilled power and manual tool operation

Leicester, England

• Practical involvement in electrical applications
• Proper use of hand and power tools
• Proper soldering technique
• Conduit work
• Installing/wiring fire detector heads – using binary
• In class training

Pam - Professional Agile Metrics

Pk I - Professional Kanban I

Csm - Certified Scrum Master Course

Network And Internet Security Specialist Diploma, Information Technology

Ossd Grade 12, Technical

Education record