Steve Willis, Csm, Pk I, Pam Email & Phone Number

Waterloo, On, Ca

Toronto, Ontario, Canada

London, Ontario, Canada

• Coach and mentor multiple teams to embrace agile processes/principles/values and identify continuous improvement opportunities and potential impediments/dependencies early, to optimize the flow of prioritized/iterative/incremental value delivery• Empower teams, create environments and relationships to promote respect/transparency/trust and to have the courage to engage in healthy conflict resolutions• Protect teams health against outside distractions and interference so they continue to work at a focused sustainable flow on the prioritized items that deliver client value and receive frequent feedback• Coordinate/schedule/facilitate Scrum ceremonies (daily scrum/sprint planning/refinement/sprint review/demo/sprint retrospective) for team members to inspect and adapt the team’s progress/processes/health/performance• Coordinate/schedule/communicate all release planning activities and deployments with teams, clients and leadership• Experienced use of Atlassian’s Jira Boards (Scrum/Kanban), Advanced Roadmaps and Confluence for sprint and release planning, along with report and dashboard creations for metric tracking and reporting (WIP limits/velocity/burndown/burnup/CFD/scatterplot)• Coordinate/facilitate cross-team and client communications and meetings• Collaborate with team members to establish Team Agreements, DoR, DoD, WIP limits and any other policies teams deem necessary to aid in the continued optimization of flow and value• Collaborate closely with PO's/Tech Managers/Leads to ensure PBI's/tech debt are refined/sized/prioritized in the Product Backlog for Sprint/Release Planning sessions• Provide clear and concise reports/metrics identifying progress/timelines/milestones/impediments/dependences/opportunities/risks• Proven to successfully work in a remote environment and support teams who are co-located, remote and in different time zones• Experienced with supporting multiple external clients in the Fintech e-commerce space across US, CA and UK

Waterloo, Ontario, Canada

• Provided exceptional support for global HR and Payroll teams as well as global End Users in the 15,000 Employee range• Responsible for maintaining, prioritizing and delegating incidents in our teams ticketing system• Led and facilitated weekly team meetings on status updates, impediments, concerns and wins• Resolved personal, system and process related conflicts and removed impediments that would interfere with the team’s performance and progress• Performed functional system configuration for new functionality requests and system/user issue resolution• Created detailed metrics highlighting system and process related issues and performance to show where attention and improvements need to be addressed• Created detailed documentation for all system changes from Business Requirements elicitation through to configuration, testing and deployment• My documentation has been used by other team members as step-by-step guides due to its level of detail• Acted as Project Manager on multiple projects for new system feature implementations and upgrades• Coordinated with internal and external stakeholders• Provided excellent communication and follow-up between team members along product life cycles• Provided support and addressed potential impediments to ensure projects remained on track and of value• Involved in 20 company acquisitions• Represented our SAP team at daily meetings and action items • Configure, test and coordinate deployment of new system changes ready for End User entry by HR• Setup new User roles and system access• Use of SQL statements to generate information files for other team activities• Responsible for providing system/user reports monthly for SOX auditing• Main point of contact for 3rd party vendors related to the SAP HCM environment• Wrote SQL statements for reporting, auditing and troubleshooting HCM and downstream system data

Waterloo, Ontario, Canada

• Provided excellent global End User support via Front Range ITSM ticket system, phone and in person• Demonstrated empathy and commitment whenever I was tasked with an issue or request• I was constantly recognized as a go to person for service and support• Lead and facilitated weekly Incident Management meetings with Senior Managers and Stakeholders, identifying reoccurring issues, bottlenecks and ‘waste’• Performed hardware/software setup, troubleshooting and repairs

Waterloo, Ontario, Canada

• Organized and prioritized customer inquiry, concerns and requests in a professional manner while adhering to quality and turnaround times• Assembled and configured custom PC’s and Servers for personal and business environments with care and attention to detail for clean and organized builds and wiring visual appeal• Troubleshot, diagnosed and repaired a variety of hardware/software computer related issues• Installed and configured software• Performed data transfers, backups and recoveries, RAID configurations and wireless setups• Facilitated Return Merchandise Authorizations (RMA) with 3rd party vendors

Kitchener, Ontari, Canada

• Communicated and coordinated with Architects, Site Supervisors and other trades in a professional manner• Selected, prepared and submitted project estimations and quotations• Created millwork shop drawings using AutoCAD 2000 LT with exceptional detail• Performed millwork installations when extra help was required on-site• Performed cabinet builds and other millwork duties when extra help was required on the floor

Kitchener, Ontario, Canada

• Performed cabinet, trim and other millwork installations with exceptional attention to detail and care• Performed quality laminate, veneer and finishing techniques• Performed cabinet builds and other millwork duties when extra help was required on the floor• Performed material pick-up and deliveries using company cube vans and trucks• Performed forklift operation to maneuver material around shop floor• Skilled power and manual tool operation

Leicester, England

• Practical involvement in electrical applications• Proper use of hand and power tools• Proper soldering technique• Conduit work• Installing/wiring fire detector heads – using binary• In class training

Pam - Professional Agile Metrics

Pk I - Professional Kanban I

Csm - Certified Scrum Master Course

Network And Internet Security Specialist Diploma, Information Technology

Ossd Grade 12, Technical

Education record