Steve Ramirez Email & Phone Number

Plymouth, MN

• As part of this Johnson & Johnson company, I -
• Responsible for supervision and mentoring of 4 quality lab technicians of the Complaint Investigations team, within the Quality Department, to accomplish departmental goal objectives.
• Reviewed all reported complaints.
• Evaluated and approved each investigation report.
• Issued requests for credits to Finance department for returned product.
• Verified all complaint files fully complied with all regulatory requirements before closing them.

Ridgedale Mall - Minnetonka, MN

Interpretation of prescriptions written by ophthalmologists and optometristsCollection of eye measurements including corneal width and thicknessHelping clients select eyeglass and lens treatments including tints and coatingsCreating work orders for lab technicians to ensure delivery of the proper lensesAdjusting eyeglasses to ensure a proper fitRepairing.

St. Louis Park, MN

• Evaluated stocking levels,
• Resolved material discrepancies,
• Implemented policies and programs,
• Interfaced with internal & external customers.
• Performed basic warehouse functions, which include safely operating motorized forklifts and other material handling equipment.

Ramsey, MN

• Certified optician.
• Investigated reported complaints.
• Used and operated product to test functional performance.
• Tested samples, materials, and products, using test equipment, such as optical lens generator, finers, polishers, lensometers for conformance to specifications.
• Measured dimensions of product, using measuring instruments, such as rulers, calipers, gauges, and micrometers, to verify conformance to specifications.
• Examined and monitored processed product, using any and all of five senses, to determine conformity to quality standards.