We support our clients in the design and implementation of mobility ticketing and payment solutions, helping remove barriers from public transport use so that customers can focus on getting from A to B.We have experience of the full end-to-end delivery of ticketing solutions, from working on the transit agency, operator and supplier perspective. We know that for many Transit Agencies and Operator clients, the evolving technology behind mobility ticketing and payments can be daunting, with competing ticketing technology types, onerous certifications and plenty of baffling acronyms. We help transit agency clients understand the technical and strategic options available to them, and support them through all phases of design, procurement and implementation of new ticketing solutions, or the implementation of new services to enhance existing solutions

We support our clients in the design and implementation of mobility ticketing and payment solutions, helping remove barriers from public transport use so that customers can focus on getting from A to B.We have experience of the full end-to-end delivery of ticketing solutions, form working on the transit agency, operator and supplier perspective. We know that for many Transit Agencies and Operator clients, the evolving technology behind mobility ticketing and payments can be daunting, with competing ticketing technology types, onerous certifications and plenty of baffling acronyms. We help transit agency clients understand the technical and strategic options available to them, and supporting them through all phases of design, procurement and implementation of new ticketing solutions, or the implementation of new services to enhance existing solutions

We specialise in helping transport operators and transport authorities improve the passenger travel and ticketing experience.Projects Supported:- Ongoing support for the Electronic Payment Product to enable contactless payment on buses in Costa Rica.- Ongoing support for future ticketing strategy to the Trainline.- Ongoing consultancy support to Presto in Toronto- Consultancy support for Transport for the North- Research project into future ticketing options for the Department for Transport- Produced the Urban Mobility Framework guidance document for Visa- Produced an Account Based Ticketing high level design for ATM in Barcelona- Produced an Account Based Ticketing high level design for Moscow Metro

Assisted production of technical materials for the TFN procurement exercise for a multi-operator/multi-modal account based back office.Translation of existing operator business rules into account based functional requirementsRun technical Market engagement sessions on topics such as:- Account based processing of journey taps- Fair price promise / capping logic - Revenue inspection in an account based worldITT bid evaluationHandover to full-time Technical Design Lead

- Supported PCI DSS accreditation of an Arriva demand responsive transit application- Supported roll out of initial model 1 contactless system to Buses in the North East- Proposed development roadmap for customer services functionality- Technical lead for the procurement of a new CRM system for UK Bus- Proposed on-bus technology strategic roadmap- Arriva lead in engagement with Transport for the North (TfN)

Defined a customer proposition for account based travel for services in Greater Manchester, including a phased roadmap for delivery. Gained sign-off from executive board.Represented TFGM in technical and customer proposition discussions with TFN.Cooperated with TFN technical teams to help define the technical architecture and high level requirements for the TFN account based back office.

Responsible for the delivery of functionality within the system that accepts contactless bank cards to travel in London.Acted as subject matter expert in end to end account based back office functionality and TFL business rules.Acted as the interface between senior stakeholders and the project development teams.Managed the overall (end to end) product backlog, including prioritisation of the functional stories with the project stakeholders, communication of project progress and resolution of issues with senior management.Product Owner for the Fares and Aggregation Engine (FAE) and Master Data (MD) systems components.

Led the team responsible for the Functional Requirements for the Future Ticketing Project (FTP), enabling Contactless bank cards to be used to travel on the Oyster enabled estate.Agile Product Owner of the overall (system-wide) FTP Backlog.Main liaison between development teams and internal finance clients, supporting management reporting, financial accounting and revenue allocation.Manage existing Oyster system change specifications, contract variation and testing assurance with existing contractor.

TfL systems lead in Oyster system and EMV business processes and back office processing.Agile Product Owner of Future Ticketing Project (EMV) component; the Fares & Aggregation Engine (equivalent of Oyster Central System).Systems Lead on Oyster Expansion onto Network Rail (OXNR), enabling Oyster card acceptance on National Rail.Owner of TfL group finance client system support relationship.Primary TfL technical point of contact for external clients: Rail Settlement Plan (RSP) and Association of Train Operating Companies (ATOC).

Gathering business requirements for new convergent billing solution to support a prepaid Mobile Satellite phone product.Member of vendor selection board for system provider.Main technical lead, working with solution provider (Redknee) to implement and configure new system:- Convergent billing system- Rating (Rating tree mechanism)- Interactive Voice Response (IVR) System- Voucher Management System (VMS)- Customer provisioning- Customer case handlingWorked with testing team on acceptance testing on all system changes (Billing, CRM, provisioning & reporting).

Identify and resolve areas of revenue leakage, focusing on billing, operational and fraud areas. Provide IS support for reporting and system fault investigation and resolution. Business analysis and solution design on RA projects:- Billing suspense management- Switch to bill reconciliation- Fraud user profiling- CRM data cleanup and migrationFollowing sale of customer base, designed, built and maintained an interim wholesale billing system incorporating contractual terms of sale of the customer base.