Steve Ramsden Email & Phone Number

Reading, Reading, United Kingdom

Newbury, Berkshire, United Kingdom

Sur-Ron electric dual sport motorcycle dealer

Newbury, Berkshire, United Kingdom

• 3rd line DBA and Mobile Mail Services - Messaging and DBA Services.• Responsible for pre-sales, architecture and design, implementation and integration, support and problem management of a variety of Enterprise Mobility Management (EMM) solutions, i.e. BlackBerry Enterprise Service, Good for Enterprise, Good Dynamics, Good Enterprise Mobility Server and AirWatch.• Technical lead on hosted Airwatch solutions that included a large SAAS and on-premise deployments of 200000 plus devices globally.• Member of Change Advisory Board (CAB); discussed proposed changes to the existing hosted environments.• Acted as Technical Lead on several key projects; assisted with the technical design and built the EMM hosted solutions for the several customers in the Vodafone's hosting facility.• Built new hosted environments and integrated existing hosted environments with the customer’s new platforms and technologies. • Upgraded existing hosted environments; acted as final technical escalation point for priority escalations.• Assisted and directed the 3rd line senior support team and provided assistance to additional teams in troubleshooting technologies that integrated with EMM platforms• Carried out daily administration of the Enterprise Mobile hosted estate solutions in the Vodafone Data Centres.

• Vodafone Business Services; provided specialist technical knowledge to external and internal customers; implemented Vodafone Data solutions and Secure Mobile Email Solutions; primarily on customers sites with telephone and e-mail support follow-up.• Team authority on Office 365 solutions and customer migrations to Microsoft hosted offerings, alongside the technical Authority on Blackberry 10.• Utilised knowledge of Microsoft technologies such as Active Directory, DNS, DHCP, RRAS to consult, design, implement and support products such as BlackBerry, Good for Enterprise, VSDM (Airwatch), Mobileiron and secure remote success solutions for high-value business customers.• Performed troubleshooting and resolved complex technical issues experienced by Enterprise customers, mainly with their BlackBerry Enterprise Server (BES) setup; alongside regarding the integration of other popular Vodafone data products into their existing IT infrastructure.• Provided enterprise customers with pre-sales technical support that ensured data products they were procuring were compatible with their existing environment.• Developed detailed technical documentation for external customers and internal support functions based on Vodafone’s mobile email solutions and easy integration with a customer’s IT environment.• Performed on-site and remote BlackBerry Enterprise Server, Good for Enterprise installations and Office 365 Migrations.Managed and maintained the VBS Training environment, comprised of several Domain Controllers, Member Servers, Exchange Servers, DNS Servers, and DHCP Servers, many of which were hosted on VMWare.

• (Contract renewed 6 times) - UK IT Support Team; appointed initially as part of the UK migration team to work with other European affiliates to facilitate and support the complete IT refresh of Astellas Europe; role encompassed server consolidation, Active Directory Migration, and a move from Exchange 5.5 to Exchange 2003.• Diverse server configuration and maintenance, data server upgrades, backup solution using Veritas Backup Exec and HP Data Protector, configuration and monitoring of the Trend Anti-virus server.• Oversight for the installation and maintenance of Blackberry services for clients throughout Europe; created and maintained the Active Directory global policies for the UK.• Managed the installation, configuration and management of Microsoft SMS, network management and the administration of file and print services; selection and implementation of a suitable SQL based EMEA helpdesk solution, for the 400 remote and office-based UK users.• Project managed email migration from Exchange 5.5 and Lotus Notes to Exchange 2003 using Quest Migration tools that included planning and post-migration PDA, and Blackberry configuration. Accountability for the development and deployment of a standard laptop build using Norton Ghost.• Designed and published web forms used for asset and document tracking, AD Upkeep and Cisco VPN support.• Collaborated closely with the medical department designing and implementing Oracle based document management solution.

• Managed and offered technical advice to a team of 14 engineers in the Thames Valley area; part of a nationwide program to upgrade the NHS IT infrastructure.• Responsible for implementing the first phase by checking hardware suitability and upgrading where necessary.• Established connectivity to the NHS network and installed Choose and Book; liaised directly with project managers, coordinating technical staff deployment throughout the area.• Collaborated closely with NHS primary care trust IT leads, ensured a smooth-roll out of new hardware and updated software.