Advise and consult customers of needed parts and service.● Responsible for creating a positive customer experience and relationships at the point of sale.● Prepare repair orders by describing symptoms, problems and causes.● Identify customer automotive needs, coordinate installation with technicians from start to finish.

Leading independent provider of call management systems, offender management systems, and friend and family calling services; 550+ employees.; Responsible to oversee architecture, infrastructure, VOIP/MPLS implementation, application roll-outs, and deployment of Network/IT solutions. Develop project plans, devise strategies, prepare business cases, and assign tasks to 5 cross-functional team members across multiple IT and business departments. Establish and enforce timelines; gather requirements, and troubleshoot issues as they arise. Analyze and improve processes. Responsible for projects in South East Regions of the United States including Florida Department of Corrections comprised of 121 jail facilities and Wisconsin Department of Corrections comprised of 36 jail facilitiesManage inmate phone system installations, upgrades and feature implementations in federal prison facilities under contract.Maintains an aggressive project schedule and designs project management timelines for internal and external customers. Accountable for high levels of quality outcomes in areas of Engineering, Installation Support and Project Budgets

Responsible for managing multiple inmate phone system installations, upgrades and feature implementations. I am responsible for timeline management for my internal and external customers.While maintaining an aggressive Schedule, I also am responsible for the quality of Engineering, installation support and Project budgets.

Leader in the wirless communications industry with over 48 million customer base.; Prepared proposals for new large business accountsResponsible for maintaining a positive customer experience and relationships at the point of saleDesignated as the Subject Matter Expert (SME) for acquisition/ maintenance of national volume accountsHosted remote sales events and promotions

Maintained Sales and Marketing for new subscriber customers through remote sales events and tech shows. I was also responsible for diagnostics and repairs for Dish Network, DirecTV and also DirecWay internet service.

Launched and grew initial business strategy, service offerings portfolio, and client base. Sales and Marketing Manager for new subscriber accounts Planned and conducted remote sales events and technology showsResponsible for diagnostics, installations and repairs of Dish Network, DirecTV and DirecWay internet service

Project manager and for SWBC North Texas.

Responsible for data capture from customer engineers to ensure quality of switch configurations for the DMS 100 / 200 product base. Provision and monitor implementation of the upgrade or initial switch install after engineered.

Worked with customers (Bell Companies) to obtain switching configuration needs Responsible for conducting the 'data capture' process from customer engineersEnsured quality of switch configurations for the DMS 100 / 200 product base Planned and conducted the implementations of upgrades and initial switch installations post-engineered

Responsible for installation crews for onsite DMS 100 / 200 telephone switching systems for Southwestern Bell communications to ensure quality and efficiency. Also responsible for personnel career development. Evaluations of personnel strengths and areas of growth.

Managed a team of installers for the North Texas Region Managed installation crews for onsite DMS 100 / 200 telephone switching systems for Southwestern Bell.Responsible for the quality and efficiency outcomes of each installation project.Directed personnel evaluations of strengths and areas of growth aimed at planning for career development.

Responsible for the commissioning of DMS 100 / 200 switching equipment from start to finish. This included making sure the software and hardware functioned at 100% to meet corporate quality specifications. Completed the first NT 40 to Supernode conversion for the company in Hays Kansas.

Performed diagnostics on DMS 100/200 switching equipment - Hardware and SoftwareResponsible for the commissioning of DMS 100 / 200 switching equipment from start to finish. Accountable for corporate quality assurance specifications requiring 100% successful software and hardware functionality. Successfully completed the first ever NT 40 to Supernode conversion for the Western Region in Hays Kansas