Steve Reyes's Location
San Antonio, Texas, United States, United States
Steve Reyes's Contact Details
Steve Reyes work email
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Steve Reyes personal email
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Steve Reyes phone numbers
About Steve Reyes
To be a part of an organization that I can contribute to its growth and advancement by utilizing my experience, skill, and knowledge and at the same time seek advancement through proven accomplishments.
Steve Reyes Work Experience Details
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Enterprise Data StewardH-E-B Sep 2020 - PresentSan Antonio, Tx, UsH-E-B Grocery Co | Planning & Analysis | Data Science & Business Intelligence• Support Corporate Planning & Analysis develop and maintain budgets and financial systems while providing current, reliable financial data, analysis, and technical information.• Technical expertise in querying very large data sets to create business facing data dictionaries and lineage documentation.• Expertise in data quality profiles, developing data quality metrics, and executing thorough data quality reports to report out to Business Stakeholders on over all data quality.• Subject Matter Expert in developing processes and standards for Data Governance and Data Quality.• Define requirements for integrating and aligning 3rd party data to Enterprise Master Data to achieve one version of the truth, including working with the Taxonomy Team to develop data transformation logic to map together similar data from disparate data sources. -
Senior Analyst Enterprise Data ServicesInvesco Ltd. Jul 2014 - Sep 2020Atlanta, Georgia, UsInvesco | Global Information Delivery Services | Investment Operations • Work with business owners and stewards of data to assist them in establishing appropriate quality assurance processes• Gather and analyze information on existing data delivery processes in order to make recommendations that seek to improve data quality and delivery• Provide business analysis and/or project management during all phases of a project with a focus on monitoring the schedule of a large program• Analyze and document requirements for new reporting and data delivery solutions• Clearly document solutions and recommendations to solve existing reporting and data delivery issues• Lead reviews of requirements and designs with relevant stakeholders to obtain agreement and sign off of proposals• Create and present accurate estimates of effort, costs and timelines for business-side deliverables and assist in prioritization• Coordinate user acceptance testing, ensuring issues are resolved in a pragmatic and appropriate manner• Design and implement ongoing support arrangements for delivered reporting solutions, data delivery, and quality assurance processes• Create and maintain documentation of reporting solutions, data delivery, and quality assurance processes• Provide leadership on medium to large size projects, ensuring the proposal and development of effective solutions meet business objectives and are in line with business and system strategies• Assist with developing improvements to team processes and procedures• Assist with monitoring data processes to ensure a high standard of service and availability is provided to end clients for supported reporting and data delivery solutions• Perform data analysis and testing utilizing Excel, SQL, or other data tools• Consult on data taxonomies for stakeholder’s which are leveraged in data management and data governance• Background in Enterprise wide data governance and data management. Expertise in Informatica Axon system. -
Business Systems AnalystAig Jan 2013 - Jul 2014AIG | Business System Analyst | Global Claims Technology • Primary responsibilities include gathering, analyzing, and documenting of business requirements for various global systems• Lead requirements gathering sessions with business unit, line-of –business, and operations SMEs (subject matter experts) • Job functions include performing gap and business alignment analysis, analyze workflows, recommend adjustments to enhance technical staff performance and management control (where appropriate)• Serve as liaison between the user groups and the development teams, ensuring the best technical solutions are developed for the business needs. Responsibilities include, business requirements documentation, design session verification and testing, User Acceptance Test script writing, systems implementation and production support, all of which equates to the full project lifecycle
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Business System AnalystInvesco Ltd. Jan 1999 - Jan 2013Atlanta, Ga, UsInvesco | Business Analyst | Operations Development Transfer Agency • Adopts the role of project manager as needed. This includes the development of a project plan, project charter, project team, test criteria, test plans, communication plan, managing project team, and project post mortem. Responds to system related questions from users and provides information regarding the correct use of the system and communicates this information to the Training Department for possible inclusion in future training classes • Maintains strong relationships with internal business partners, liaises with other department business systems analysts/project managers to understand client needs, manages expectations, assists in gap analysis, and influences business unit decisions based on holistic view of the overall goals and objectives of Invesco within the marketplace • Acts as an intermediary between the business and system teams to translate technical sources to business objectives • Provides support for business users' inquiries and issues. Works closely with IT support groups and Transfer Agent business partner to research and identify cause of reported issues to develop appropriate solutions • Assesses current technology and future enhancements and proactively communicates opportunities to apply technology or processes to management that will improve the quality or quantity of the work being performed • Researches, elicits, analyzes, and documents business requirements for existing or new solutions/processes• Coordinates Transfer Agent system enhancements and fixes from initiation through installation• Coordinates and conducts walkthroughs of the business requirements documents. Participates and assists in walkthroughs of systems specification documents and user acceptance test plans• Maintain and mange vendor relationships with the Firm’s external business partners DST Systems and FISERV -
Sr. Client Relations SupervisorMorgan Stanley/Van Kampen Investments Sep 2005 - May 2010Van Kampen Investments | Sr. Client Relations Supervisor | Client Relations Transfer Agency • Oversight on day to day activities for 6 direct reports • Review direct reports case work and ensure aging stays in line with department goals• Review daily productivity reports for my group, this includes incoming call work and incoming processing work• Ensure the direct reports maintain the firm’s quality goal by providing regular feedback and coaching sessions for both call center work and operations work• Monitor call volume and help to maintain the Firm’s daily and monthly Level of Service goals• Monitor incoming processing work and recommend changes in resources to Senior management when appropriate• Monitor daily reports to make sure the group adheres to department policies and procedures• Complete other tasks, projects, or assignments as needed for the Department
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Supervisor/Service CoordinatorMorgan Stanley/Van Kampen Investments Jan 1999 - 2010Van Kampen Investments | Sr. Client Relations Service Coordinator | Client Relations Transfer Agency • Oversight over two call centers, Houston and Jersey City, which handle calls from shareowners, financial advisors, etc.• Produce forecasting models for day to day call volumes using Avaya CMS software• Review daily productivity reports for the department • Manage daily and monthly service level goals• Maintain phone lines and making adjustments when necessary to cover phone volume • Manage and authorize overtime, vacation time, and all training exercises for the department• Serves as liaison to Van Kampen’s Senior Management team
Steve Reyes Skills
Software Documentation
Management
Sdlc
Analysis
Testing
Training
Requirements Gathering
Team Building
Business Requirements
Performance Management
Call Centers
Forecasting
Strategic Planning
Business Strategy
Insurance
Time Management
Coaching
Policy
Business Analysis
Requirements Analysis
Vendor Management
Business Process Improvement
Process Improvement
Business Intelligence
Project Management
Steve Reyes Education Details
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The University Of Texas At San AntonioGeneral -
University Of Texas At San AntonioBusiness & Administration
Frequently Asked Questions about Steve Reyes
What company does Steve Reyes work for?
Steve Reyes works for H-E-B
What is Steve Reyes's role at the current company?
Steve Reyes's current role is Enterprise Data Stewart at H-E-B.
What is Steve Reyes's email address?
Steve Reyes's email address is st****@****sco.com
What is Steve Reyes's direct phone number?
Steve Reyes's direct phone number is +171321*****
What schools did Steve Reyes attend?
Steve Reyes attended The University Of Texas At San Antonio, University Of Texas At San Antonio.
What are some of Steve Reyes's interests?
Steve Reyes has interest in Social Services, Children, Civil Rights And Social Action, Education, Environment, Poverty Alleviation, Disaster And Humanitarian Relief, Human Rights, Animal Welfare, Arts And Culture.
What skills is Steve Reyes known for?
Steve Reyes has skills like Software Documentation, Management, Sdlc, Analysis, Testing, Training, Requirements Gathering, Team Building, Business Requirements, Performance Management, Call Centers, Forecasting.
Who are Steve Reyes's colleagues?
Steve Reyes's colleagues are Mariah Rosso, Jeannie Jones-Gross, Darian Barrera, Jacob B., Analilia Estrada, Pedro Arguelles, Rosy Vara.
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