Steve Richey Email & Phone Number

Greenville, Sc, Us

• Executive leader leveraging career & life experiences to help drive innovative, guide, & engage organizations, companies & teams build, achieve, grow, excel, & exceed expectations.• High focus engagement to build by doing, guiding, & mentoring to grow people, teams, & organizations • Operational Excellence &Supply Chain Development in over 50 countries• Product Innovation, Life Cycle, and Road Map with over 25 manufacturing process expertise, $2B in launch product, & 45+ patents in over 10 industries• Marketing leader that is passionate about learnings, understandings, mapping & developing the customer journey & understanding how to create a demand in competitive markets & disruptive segments

Dallas, Texas, Us

• Led multiple departments and teams from conception to launch with leading market and industry product, experience, and programs impacting the industry and consumers with a high CSAT• High engagement with B2B and D2C customers in drive for best-in-class success. 96.7%-satisfaction rating resulting in loyalty, high promotors, retention, advocacy, and engagement.• Built, trained, and managed process, structure, and reporting for all departments and delivered to team and BOD.• Developed, created, and oversaw all programs and activities regarding high performance team and the day to day, short-, and long-term Operations, Finance, Customer Experience, and Customer Success

Dallas, Tx, Us

• Led multiple departments and teams from conception to launch with leading market and industry product, experience, and programs impacting the industry and consumers with a high CSAT• High engagement with B2B and D2C customers in drive for best-in-class success. 96.7%-satisfaction rating resulting in loyalty, high promotors, retention, advocacy, and engagement.• Built, trained, and managed process, structure, and reporting for all departments and delivered to team and BOD.• Developed, created, and oversaw all programs and activities regarding high performance team and the day to day, short-, and long-term Operations, Finance, Customer Experience, and Customer Success

San Luis Obispo, California, Us

• Led 7 direct reports to manage the product lifecycle and successes for 400+ diverse items, including chemical, injection molding, and electronic products through strategic planning, regulatory compliance, and quality control measures by partnering with suppliers, conducting performance testing, and adhering to protocol procedures, growing the $160M portfolio of new product innovation• Produced customer-focused solutions by working with the customer to understand pain points and cross-collaborating with various teams to execute successful products, resulting in deploying 75+ new products to drive $150M in revenue combined with $70M in forecasted pipeline growth• Interacted with the Executive team to prepare annual and long-term strategic planning for key deliverables, packaging, compliance, testing, and merchandising displays, meeting high-level goals• Executed exceptional conceptual planning, project delivery, and process management, exceeding expectations for on-time market readiness of finished goods, earning a reputation for superior leadership to seamlessly gain buy-in from various departments• Leveraged a diverse experience and understanding of the manufacturing process to improve existing products while developing supplier relationships, expanding material margins by 9.5%+ with 43 patent filings• Attended and showcased company products at the industry-leading tradeshows, AAPEX and SEMA, achieving awards for product design and features for 2 consecutive years• Engaged across all departments within the organization, liaising with Engineers, Designers, Project Managers, Quality, Operations, Finance, Sales, and Graphic Artists to manage delivery expectations, attain customer feedback, ensure quality, and coordinate with budgeting, maximizing efficiencies, improvements, and margins

• Managed 2 direct reports, overseeing the product, project, and supply chain operations for a startup company with manufacturing contractors across the US, Malaysia, and China, building innovative engineering processes to create and deliver durable goods for environmental prosperity, generating an overall revenue of $100M+ in 6 years• Negotiated contracts, closed deals, and managed accounts for multiple partners, including Apple, Lab126/Amazon, and Estee Lauder in sustainable products• Established the Reuse and Recycle Program in partnership with Apple, conceptualizing and developing the 1st petroleum-free, sustainable packaging in the market, enabling the usability of each box 30x and reducing 60 cardboard boxes for each cycle, positively impacting the environment globally• Attained 80%+ in customer sustainability goals through the Reuse and Recycle Program, achieving material margins of 90%+• Implemented an innovative manufacturing process to enable Amazon and Lab126 to build their kindle products from the ground up in 4 different factories by designing a sustainable scrap tray, reducing the scrap tray use for each kindle from 4 to 1, increasing efficiencies and minimizing environmental waste

Envisioned and orchestrated end-to-end business processes as founder and operator for a highly successful start-up company with a footprint in 35 countries. Guided new product development and project management functions encompassing a suite of services across sales, marketing, customer service, and solution-centered business advancement. Specialized in consumer products in highly competitive markets with a notable track record of high-impact profitability and business performance.• Exceeded ambitious targets, generating $350M+ in revenue, launching 400+ new products in consumer marketplace.• Streamlined operational expansion, helping seven firms branch off and establish in-country business representation.• Led the design, development, and procurement of items that improved sales and marketing as well as warehousing and global distribution; optimized the customer experience.• Bridged and nurtured strong relationships with cross-functional teams to include manufacturing, distribution, retailer, and consumer areas.

Lead rebranding and building of a historical bicycle industry brand - Tioga. This included revenue generation, product design and development, customer experience, brand building, marketing on a global basis. In addition, we supported the international trading business. -Re-Energized historical product-Developed New Marketing leading product-Reestablished sales and industry impact

Director of Product and Purchasing

Independant Bicycle Retail Business with6 store locations- Yorba Linda, Cerritos, San Juan Capistrano, San Marcos, Carmel Mountain, and Del Mar California

Bachelor Of Science - Bs, International Business

Business Administration And Management, General