Strategic and tactical consulting in cloud architecture; database engineering (MongoDB and RDBMS); high availability and disaster recovery designs; technology and vendor assessment and selection; information security; agile & DevOps methodologies; and other diverse facets of technology operations.

● Architected, implemented, maintained and enhanced Google Cloud Platform (GCP) architectures supporting over 175 Docker microservices across multiple Google Kubernetes Engine (GKE) environments● Designed, provisioned and administered highly available MongoDB implementations hosting website content and order-related data for online and retail channels● Conceived, deployed, tested and maintained backup & recovery and disaster recovery capabilities for GCP, GKE and MongoDB implementations● Designed and built automated provisioning and configuration capabilities with Infrastructure as Code (HashiCorp Terraform), virtual machine images, and various custom scripts● Led MongoDB efforts for multiple data conversions from DB2 for technology modernization initiatives● Provided ongoing technical leadership in database and systems engineering, network administration, information security, monitoring and alerting, and other areas of technology operations● Supported CI/CD platform utilizing GitHub Enterprise, Jenkins, Nexus Repository Manager, and customized add-ons for Docker builds and Kubernetes deployments● Conducted extensive Google Cloud Platform, MongoDB and Terraform training for L.L.Bean resources● Led cloud billing analysis and cost control efforts resulting in over $115,000 in annual savings● Participated in peak season readiness efforts including load testing, infrastructure right-sizing, database performance analysis, Kubernetes workload tuning, and monitoring improvements ● Coordinated strategic planning, prioritization and project management efforts for various initiatives across architecture, operations and application development teams● Consulted management on Platform Services team makeup, personnel development, and agile process improvement

● Planned and conducted application and infrastructure discovery meetings to assess Google Cloud Platform utilization● Presented recommendations related to GCP networking, Identity and Access Management (IAM) and other security configuration, Cloud SQL (MySQL), Cloud Storage (GCS), monitoring, and Infrastructure as Code (IaC)

● Assessed business requirements and provided detailed input to proposal (subsequently accepted) recommending a Google Cloud Platform architecture to host web applications● Designed and implemented GCP architecture including a Shared VPC network, Google Kubernetes Engine clusters, Cloud Armor with IP whitelisting for Kubernetes ingress endpoints, and Stackdriver Logging and Monitoring with logs-based metrics and dashboards● Provisioned cloud resources with Terraform and trained personnel on its usage● Presented pros and cons of alternative GKE upgrade strategies and implemented node auto-upgrades

● Designed SQL Server Always On availability group architecture with Windows failover clustering● Revised and tested Transact-SQL (T-SQL) backup implementation to accommodate SQL Server upgrade and Always On design● Evaluated cloud provider proposal for data center migration and advised customer to consider an opportunity to migrate to Microsoft Azure instead of pursuing this proposal● Identified and resolved configuration issues preventing successful on-premise to cloud VPN connectivity● Consulted on various additional technical operations topics

● Performed independent review of third-party network and security assessments to solidify customer understanding and prioritize findings● Interviewed internal staff and existing support provider to assess technology portfolio and vendor capabilities, and identify improvement opportunities● Performed detailed review of proposal and contract documents from suitor technology firm to clarify service offerings and contractual terms, analyze costs, provide a gap analysis, improve contractual protections for customer, and negotiate a mutually beneficial agreement● Coordinated transition of responsibilities and IT assets from existing support provider to successor● Provided recommendations for achieving compliance with the NYDFS (New York State Department of Financial Services) Cybersecurity Regulation and FINRA’s (Financial Industry Regulatory Authority) Small Firm Cybersecurity Checklist● Provided strategic recommendations for improving overall technology posture

Completed transitional projects in hybrid cloud management, channel-based data separation, deployment automation, email infrastructure, database administration, reporting, monitoring, networking and other areas of operations

Provide vision, leadership and hands-on support for physical and cloud infrastructure, application operations, DevOps and data analytics in a SaaS environment, reporting to the General Manager and previously to the CTO.● Defined and executed strategies to migrate internal infrastructure and applications to the cloud, preventing capital expenditure, reducing administrative overhead and increasing operational flexibility● Improved deployment accuracy and efficiency through revamped change control and release processes● Evaluated, implemented and managed Domo SaaS BI solution to provide visibility into key metrics● Implemented software-defined networking capabilities to improve cloud infrastructure manageability, visibility and flexibility● Led SQL Server and MySQL administration and architecture activities, achieving performance improvement of over 85% for a large white label customer● Maintained and enhanced monitoring solutions to ensure timely incident recognition and resolution● Developed multi-year staffing plan and accountability chart aligned with corporate vision● Maintained information security program, eliminating critical vulnerabilities and achieving an A+ rating with Qualys SSL Labs● Defined, analyzed and planned SSAE-16 control requirements● Defined and launched Customer Experience function, improving customer satisfaction by over 15%● Influenced product requirements to address business and customer needs● Led DNS migration to Amazon (AWS) Route 53, achieving 98% reduction in service cost

Directed all infrastructure activities across multiple hosting environments, reporting to the COO.● Led hosting partner relationship management and contract renegotiation, resulting in 22% cost reduction and improved internal capabilities in information security, monitoring and operational control● Redefined and validated disaster recovery capabilities, achieving a 15-minute recovery time objective● Directed efforts to migrate operations from a managed hosting provider to the cloud, reducing infrastructure deployment times from weeks to minutes● Navigated multiple software license sales, completing a time sensitive data separation and migration effort as well as a secure shutdown of payment platform operations● Defined and implemented ITIL-based operational processes● Identified managed hosting service anomalies, resulting in credits up to 21% of monthly invoice amount● Assisted in defining and operating an application performance testing function● Negotiated and executed two data center migrations, resulting in 45% reduction in colocation costs, 58% reduction in Internet connectivity costs and a bandwidth increase of 150%● Planned and managed both an office remodel and relocation with negligible productivity impact● Participated in SIEM vendor analysis and selection, implementing Splunk for operational intelligence● Upgraded and consolidated email platform on Exchange, with subsequent migration to Office 365● Defined information security issue mitigation process and assisted in PCI and other compliance audits● Migrated on premise phone services to a cloud-based solution

Directed all Information Technology initiatives as a member of the senior management team, reporting to the CEO.● Assumed a lead role in functional requirements definition and deployment of new e-commerce website● Built an IT team performing website development and design, systems & network operations and POS / store infrastructure support● Helped increase website conversion rates by 1.4% through development of improved search capabilities, targeted behavioral marketing, enhanced product reviews and drop shipper integrations● Led integration with Amazon Marketplace, setting the stage for a 52% increase in channel sales revenue● Performed PCI gap analysis and defined a phased approach to achieving compliance● Introduced a quality assurance capability leveraging an outsourced on-demand service provider● Assumed responsibility for website infrastructure in the Amazon Elastic Compute Cloud (EC2), including hands-on Linux and MySQL administration● Enhanced website stability through architectural redesign and implementation of caching capabilities● Improved consistency of POS deployments and stabilized data replication between locations● Implemented monitoring capabilities to allow for rapid website issue detection and response● Led efforts to collect customer history from disparate systems to create catalog distribution listsAs an independent consultant:● Implemented technical infrastructure at new headquarters, with VPN connectivity to central data center● Coordinated migration of IT operations from Los Angeles to Denver● Designed and developed integrations to ensure product catalog, sales and inventory data consistency● Assisted with hiring of Information Technology resources

Directed a team of technical operations professionals across multiple locations, with responsibilities including design and administration of systems, databases, networks, storage, telecommunications and email solutions, as well as information security and data center management.● Increased e-commerce revenue by $1.5 million annually through monitoring enhancements, database performance tuning, architectural upgrades and load testing, achieving 100% uptime during six critical holiday shopping seasons● Directed upgrade of production network infrastructure● Improved operational effectiveness and efficiency through team development and restructuring, achieving annual savings of over $330,000● Coordinated and executed multiple physical data center migrations with minimal website downtime● Reduced annual maintenance and telecommunications costs by over $150,000● Led various development efforts including a redesign of e-commerce shipping calculation logic● Contributed to $9.1 million asset divestiture, leading bankruptcy activities including data management, sale and delivery of technical and intellectual property, and facilities closures● Coordinated all technical aspects of three office moves● Led security improvement efforts to comply with Sarbanes-Oxley and PCI regulationsManaged a team of database developers and administrators responsible for all facets of Oracle database design, development, monitoring, performance tuning and backup and recovery.● Led design and development for various projects improving e-commerce websites, content management and customer service applications● Rewrote C++ online customer account system in PL/SQL● Managed and customized website search functionality using Oracle Text● Serviced ad-hoc reporting, research and data manipulation requests● Provided 24x7 database monitoring and support

Technical consulting engagements with e-commerce, telecommunications, and wireless clients.● Converted website database infrastructure and stored procedures from SQL Server to Oracle● Analyzed business requirements and wrote functional specifications for a streamlined order entry system● Developed order tracking reports from an Oracle database using Oracle Reports, HTML and CGI● Scripted batch scheduling and monitoring routines using the UNIX Korn shell● Developed, tested and administered SQL Server components of custom benefits enrollment application

Managed technical consultants through all phases of several large projects to customize proprietary software for major oil and gas corporations, interacting directly with upper management of PwC and our clients.● Developed and tested customizations to software encompassing over 1500 programs in COBOL and CICS, with approximately 1000 DB2 and Oracle database tables● Led systems and database administration across distributed HP-UX / Oracle platforms and a centralized mainframe MVS / DB2 environment● Reduced unplanned mainframe application downtime from over 21% to under 4%● Coordinated all database release activitiesMaintained and operated software to process tax data and print investor reports for master limited partnerships.● Analyzed annual tax law changes to identify required enhancements to existing code base● Designed, developed and tested software customizations in a mainframe COBOL / VSAM environment● Proactively monitored and resolved issues with customer batch cycles