Steve Rinde Email & Phone Number

Greater Minneapolis-St. Paul Area

- Established positive professional relationships with customers to retain and grow trust and loyalty.- Demonstrated a technical knowledge of ever-evolving product families and features to best assist customers.- Adapted quickly within a fast-paced work environment to meet needs internally and externally.- Contributed to a work environment of honesty and integrity within all my Starkey relationships.

Greater Minneapolis-St. Paul Area

- Researched and coordinated efforts for submission of new contract opportunities.- Administered contracts with government and commercial customers including the VA.- Supported Starkey customer service and sales teams in execution of customer service functions required for contracted business.

Greater Minneapolis-St. Paul Area

- Responsible for leading operations of the 60-member call center.- Guided staff in the assistance of all ticketing requests via phone and email.- Encouraged team member growth and positive attitudes through the Magic Moments recognition program.- Mentored team through effective team building and coaching.- Increased quality of service through troubleshooting, problem solving and attention to accuracy.- Managed day-of-game tasks including ticket order reprints and promotion redemptions.- Built relationships with fans and season ticket holders through personalized support. - Contributed to Ticket Operations and Sales departments by coordinating season ticket packages and large group ticket orders.

Greater Minneapolis-St. Paul Area

- Led season ticket holder seat selection during the transition from the Metrodome to Target Field.- Organized in-person suite visits and seat selections for season ticket holders.- Contributed to the ticketing system ballpark layout through seat verification at Target Field.- Provided testing, insight and feedback into development of new ticketing system.

Greater Minneapolis-St. Paul Area

- Execute ticket sales for Twins Spring Training, Regular Season and Postseason games.- Troubleshoot issues such as lost or stolen tickets, seat exchanges and ticket returns.- Assisted in fan relations at events such as TwinsFest and autograph parties.- Perform duties to assist larger Ticket Operations department such as ticket printing, mailing, and large group and event orders.