Steve Roach Email & Phone Number

Cobham, England, United Kingdom

• Developing, delivering and Managing, all commercial revenue across Painshill
• Direct line Management of senior commercial team including retail, catering, events, filming and membership teams delivering appraisals and performance related targets.
• Implementing and delivering with strict Management, the commercial budgets and forecasts.
• Management and delivery of all admissions income gaining an increase of admissions income by 202% since 2017
• Delivery of the in house and digital visitor experience including EPOS systems and online digital ticketing
• Implementing innovative ideas and sales techniques to reduce queuing time and increase sales.

Kew

• To lead, manage and develop the Visitor Services team to provide the best customer service and journey possible
• Management of Gift Aid across Kew and implementing Gift Aid policies, procedures and incentives
• Providing first line management in a customer-focused environment.
• Implementing innovative ideas and sales techniques to reduce queuing time and increase sales.
• Supporting the Project Manager during Kew’s re structure
• Duty management daily for Kew and taking the lead on all things operational

Wandsworth

• Conference and banqueting sales & marketing to increase functions within the club
• Carrying out regular safety and risk assessment checks
• Management of bar & catering operations to increase sales to achieve a 68% GP
• Management of front and back of house team
• Management of bar & catering budget including payroll and stock ordering
• Management of corporate and hospitality events

Kew

Summer temping work after departure from Crown Golf due to relocation of job role

Hampton Court Palace Golf Club

• Conference and banqueting sales & marketing to increase wedding income and conference income
• Management of bar and catering operations to achieve a high of 76% GP
• Management of front and back of house team (including external catering services)
• Management of bar & catering budget including payroll, stock and sales targets
• Management of corporate and hospitality events including approximately 40 wedding per year
• Staff training development & personnel management