Steve Roach Email & Phone Number

Cobham, England, United Kingdom

•Developing, delivering and Managing, all commercial revenue across Painshill•Direct line Management of senior commercial team including retail, catering, events, filming and membership teams delivering appraisals and performance related targets.•Implementing and delivering with strict Management, the commercial budgets and forecasts.•Management and delivery of all admissions income gaining an increase of admissions income by 202% since 2017 •Delivery of the in house and digital visitor experience including EPOS systems and online digital ticketing •Implementing innovative ideas and sales techniques to reduce queuing time and increase sales.•Accountable for all commercial including budgeting and forecasting•Management of retail delivery and retail income including introducing new products and revenue ideas increasing retail income by 180% in 5 years•Management of food and beverage delivery and food and beverage revenue increasing income by 112% in 5 years by introducing new ideas, sales techniques and products•Delivery and implementation of Painshill’s Membership scheme managing retention levels, CRM database and Direct Debit database•Increasing membership numbers by over 400% and DD by 40% through tactical promotion and marketing •Design, management and delivery of all large scale commercial events within a Heritage site from initial concept and strategy to onsite delivery with up to and over 2000 attendees. •Management and delivery of all filming and media enquires including negotiating contracts and onsite •Creating a strong marketing strategy and delivering the management of venue hire including private hires of up to 3000 attendees, corporate hires and weddings.•Management of Gift Aid and implementing Gift Aid policies, procedures and incentives •Providing direct support to the Director.•Recruitment, restructuring and development of commercial team to efficiently capitalize on the commercial income.

Kew

• To lead, manage and develop the Visitor Services team to provide the best customer service and journey possible • Management of Gift Aid across Kew and implementing Gift Aid policies, procedures and incentives • Providing first line management in a customer-focused environment.• Implementing innovative ideas and sales techniques to reduce queuing time and increase sales.• Supporting the Project Manager during Kew’s re structure • Duty management daily for Kew and taking the lead on all things operational • Working closely with internal and external stakeholders to develop and deliver on site events • Strong knowledge of EPOS systems and ticketing requirements • Responsibility for recruitment, development and training of the staff within the team• Line management responsibility including staff appraisals and performance management• Handling customers / members problems or complaints quickly and efficiently• Operational rostering duties to ensure all areas are staffed accordingly • Planning and organization skills to manage and control budgets including agency costs, overtime costs and additional spend

Wandsworth

• Conference and banqueting sales & marketing to increase functions within the club• Carrying out regular safety and risk assessment checks• Management of bar & catering operations to increase sales to achieve a 68% GP• Management of front and back of house team• Management of bar & catering budget including payroll and stock ordering• Management of corporate and hospitality events• Staff training, development & personnel management• Stock control to prevent over ordering to control spending• Regular duty management to oversee the safety of the club• Organising and running of member related events to create a calendar of social events to increase turnover

Kew

Summer temping work after departure from Crown Golf due to relocation of job role

Hampton Court Palace Golf Club

• Conference and banqueting sales & marketing to increase wedding income and conference income• Management of bar and catering operations to achieve a high of 76% GP• Management of front and back of house team (including external catering services)• Management of bar & catering budget including payroll, stock and sales targets• Management of corporate and hospitality events including approximately 40 wedding per year• Staff training development & personnel management• Stock Control to prevent over ordering within the front and back of house to control spending• Handling of all wedding and function enquiries either by phone or email to increase sales income• All function administration and invoicing