Steve Robins Email & Phone Number

Central Coast, New South Wales, Australia

Sydney, New South Wales, Australia

- Led organizational transformation by merging technical departments into a cohesive DevOps team.- Managed Product Management responsibilities while focusing on organization and people management.- Boosted group collaboration, mentoring, and certification rates, leading to improved vendor and customer engagement.- Attained AWS Well-Architected and DevOps partner competencies.- Achieved increased productivity and revenue.

Sydney, New South Wales, Australia

- Guided Cloud Product Strategy for an inventive Cloud MSP, overseeing AWS Infrastructure and Application deployment pipelines using Terraform IaC extensively.- Led, developed, and mentored a skilled team of DevOps Engineers.- Established and chaired Anchors Internal Cloud Steering Committee, driving Product Engineering projects and initiatives.- Managed Product Management responsibilities, including vendor liaison, partner pricing negotiations, and collaboration with Sales, Pre-sales, and Marketing on Roadmaps and GTM strategies.

Sydney, New South Wales, Australia

- Helped lead the establishment of a dedicated SRE function within the Customers Cloud Services team.- Collaborated with Senior leaders and executives from Rackspace and the client to integrate a team of 5 Engineers and 2 Architects, driving the adoption of SRE methodology.- Successfully executed network projects, including VMC to AWS Network Integration with AWS Network Firewall, transit VPC, Transit Gateway, and Hybrid networking integration and automation.- Achieved significant cost optimization, resulting in $300,000 per month savings.- Overhauled documentation and migration processes and introduced design updates for improved reliability and scalability in the client's complex egress proxy network routing.

Sydney, New South Wales, Australia

- Provided specialized Solution Design services to new and existing customers, encompassing Managed Services and Professional Service engagements.- Collaborated closely with Business and Technical leaders, offering expert consultancy on Cloud Strategy, Cloud Adoption, Well-Architected Frameworks, and Roadmap development.- Delivered detailed technical solution scoping and design for various projects.- Developed thought leadership principles and public speaking skills, showcasing business-focused technical expertise through technology-focused presentations, workshops, and immersion days.- Participated in executive summits and created large and complex business cases for Enterprise-level Cloud Migrations.

Sydney, Australia

- Managed Rackspace Australia's six largest and most strategic AWS consumers, providing design consultancy, technical leadership, and strategic guidance throughout their Cloud journey.- Offered unbiased and analytical assistance on various subjects, including large-scale application migrations, AWS Well-Architected Reviews, Cost Optimization, Cloud governance strategies, security advice, complex fault investigation, network connectivity optimization, and new product evaluation.- Collaborated with Technical and Commercial Account Managers, Specialist Solutions Architects, Support, Rackspace's product team, and Professional Services to ensure high-quality project delivery, services, and reporting, resulting in successful sales opportunities.- Worked closely with AWS account teams and Architects on strategic accounts.Key Contributions:- Successfully transformed several key accounts from churn risks into growth accounts, providing valuable case studies for business development.- Streamlined the Monthly Account Review format to achieve more productive and strategic outcomes.- Frequently utilized in pre-sales efforts by the commercial team, contributing to successful deal wins.Achievements:- Achieved a remarkable 35% reduction in Infrastructure costs for a single customer that was originally spending over US$120,000 per month.- Certified in AWS Well-Architected Framework, authorized to conduct Well-Architected Reviews by AWS.- Implemented robust Cloud governance strategies in multiple organizations, enabling efficient tracking, cost control, and enhanced security measures.

Sydney, Australia

- Contributed to the creation of the "Fanatical Support on AWS" product, and participated in the first customer build projects.- Designed and built CloudFormation template libraries for global use and served on the Tech Council, contributing to internal governance and decision-making.- Led the build and deployment of AWS Cloud Environments using CloudFormation and Best Practice Methodologies, focusing on small agile delivery projects.- Collaborated closely with solution architects and customer software development teams to ensure timely and customer-oriented project delivery.- Worked on professional service engagements, leading several large migrations/refactors, and designing, building, and documenting CI/CD pipelines.Key Contributions:- Demonstrated consistent, collaborative, and measured approach throughout all project stages.- Documented build processes and checklists for increased efficiency.- Fostered inter-regional collaboration across UK, US, and ANZ teams.- Played a key role in the creation and streamlining of a major new Product offering.- Showcased strong organizational skills, decisive priority management, and a dedicated teamwork ethic.Achievements:- Earned several award nominations, spot bonuses, and recognition with a salary increase.- Successfully filled the Specialist Solutions Architect role for one month and provided managerial cover as needed.- Assisted in the development and delivery of Service Blocks products, revolutionizing the consumption of managed services in the Cloud.- Implemented initiatives to standardize build processes, documentation, and internal communication, enhancing overall efficiency.

Sydney

Providing Linux systems support to Rackspace dedicated infrastructure, Hybrid and Cloud Customers, at both Enterprise and SMB level. This role required in-depth technical expertise across a wide range of with Red Hat and CentOS Linux, VMWare, networking and Web server technologies such as Apache, Nginx, PHP and MySQL. Key Contributions: Managed complex faults to resolution for key Australian customers Streamlined support experience for ANZ customers, implementing changes with global support and ticketing queues which meant for much faster pickup, ownership and resolution of faults Subject Matter Expert on Rackconnectv2 – technology allowing customers to create hybrid private networks across Rackspace dedicated and Cloud infrastructure meaning applications were able to “burst” to cloud during busy periods Achievements: - Qualified in ISO270001 and ISO140001 auditing and conducted data centre internal compliance audits - Member of Linux Tech Council - Member of Rack Gives Back (Internal charity group) - Received “Fanatic of the quarter” peer award and consistently high customer feedback via NPS.

Pyrmont, Sydney

Advanced Technical Support of Vodafone Messaging Platforms, primarily focusing on: Voicemail, MMSC, SMSC & Email platforms provided by Acision, Mavenir & Fortinet.My responsibility is wide ranging and involves general support of all hardware & software, system administration, design & project deployment assistance, system monitoring tool development, vendor management, customer engagement as well as 24x7 on-call duties.My main passion is for the technical side of the job but I also enjoy developing processes and driving process improvement through the organisation.Platforms currently supported include:HP Blade EnclosuresHP SANRed Hat LinuxSuse LinuxOpenVMSCisco switches, routers, CSM & AS5350 Media GatewaysCSS & F5 Load BalancersAcision MMSC 2.3/3.0Acision SMSC 5.2Acision UM 9.5 (Voicemail)Mavenir SMSC (Airgate, Air Manager etc)Dialogic Media GatewaysFortimail MTA Devices

Australia

Support and maintenance of Voicemail, Email, MMS, SMS and VideoMail Infrastructure

Mobile Web Content DeliveryWeblogic / Java Enterprise Server 2nd Level SupportReal Time Multimedia Streaming platform supportSolaris SupportVirtualisationTool development24x7 on-call

Large scale system monitoring1st Level Technical Support24x7 Shift workIncident ManagementService DeliveryProcess Improvements