- Spearheading comprehensive brand strategy initiatives, resulting in a measurable increase in brand recognition and customer engagement for a diverse clientele.- Driving client acquisition through innovative outreach and personalised brand discovery workshops, consistently expanding my client base.Delivering exceptional client support, fostering long-term relationships and securing repeat business through trust and consistent delivery on brand promises.- Masterminding and executing content creation strategies that amplify brand messaging, leading to a increase in online engagement and customer interaction.Managing and optimising multi-platform ad campaigns with a keen eye for analytics, achieving improvement in ad performance and cost-efficiency.- Developing and implementing forward-thinking marketing strategies that align with evolving market trends, resulting in significant boosts to client ROI and market share.- Crafting and refining brand messaging guides that serve as foundational communication tools, enabling consistent and impactful brand storytelling across all customer touchpoints.-Executing and promoting events for clients within the arts and entertainment industry.

- Excelled in the sale of pre-owned vehicles by providing expert knowledge on vehicle specifications, financing, and trade-in options, enhancing the customer purchase experience.- Employed a consultative approach to sales, actively listening and responding to customer preferences, which facilitated personalised vehicle selection and increased customer satisfaction.- Mastered negotiation techniques to close deals effectively, ensuring a seamless and thorough completion of all transactional paperwork, contributing to a streamlined buying process.Maintained an extensive, up-to-date understanding of the dealership's inventory and ongoing promotions, enabling the provision of current and relevant purchasing options to customers.- Achieved and sustained high customer satisfaction ratings through exceptional service, demonstrating a commitment to excellence and a deep understanding of client needs in the automotive space.

- Guided customers through the selection and purchase of pre-owned vehicles, providing comprehensive information on features, financing, and trade-in options, enhancing the decision-making process.- Tailored the vehicle selection experience to individual customer needs through attentive listening and insightful questioning, ensuring a personalised purchase journey.- Skillfully negotiated and finalized sales agreements with a focus on detail and efficiency, guaranteeing a smooth and transparent transaction process.- Consistently updated product knowledge and leveraged current promotions to provide customers with the best possible deals, resulting in customer loyalty.

- Delivered expert-level phone support for Apple's suite of products and services, offering solutions for both hardware and software inquiries to ensure customer satisfaction and product functionality.- Excelled in diagnosing and resolving complex iOS device issues, providing clear, step-by-step troubleshooting guidance that empowered customers to achieve swift resolutions.Adhered to rigorous company standards, consistently achieving and often surpassing key performance metrics for call resolution and customer service excellence.- Employed advanced problem-solving techniques to pinpoint underlying technical issues, documented interactions with precision, and conducted thorough follow-ups to guarantee long-term solutions and customer contentment.

- Excelled in the dynamic role of Sales Assistant at CeX, specialising in the purchase and sale of a wide range of electronic goods, showcasing versatility and product knowledge.- Provided exceptional customer service, adeptly handling inquiries and resolving complaints, thereby enhancing customer satisfaction and loyalty.- Demonstrated effective supply chain management by strategically ordering stock from nationwide CeX stores, ensuring optimal inventory levels and product availability.- Skillfully designed and executed in-store merchandising and point-of-sale displays, contributing to an engaging and visually appealing shopping experience.- Managed financial transactions with accuracy and efficiency, responsible for the opening and closing of the till system, and proficiently processed customer returns.- Conducted meticulous testing of electronic goods prior to purchase, ensuring quality and functionality, thereby maintaining the store's reputation for reliability and trustworthiness.