• Led the deployment and maintenance of SQL database and front-end client onto customer servers, requiring close coordination with IT, software developers, and engineers across multiple companies• Primary point of contact for over 40 customers. Provided support on a range of customer issues including software troubleshooting and process reliability issues• Active participant in brainstorming new software features and product improvements • Led remote and on-site training sessions for proprietary statistical software. Trainings focused on solving real world problems such as investigating runnability and maintenance issues• Constantly learned and adapted, developing new skills as challenges and opportunities emerged in a small-company environment (including historian databases, website development, SEO, and training video software)• Created training tools for proprietary statistical software, including help files and video tutorials Rigorously tested new software versions to ensure seamless rollouts• Demonstrated software to potential customers, adapting to their specific questions and priorities. • Worked remotely and proved to be self-motivated• Managed a small team of software developers, working with them to develop work plans and set priorities with the customer in mind

• Used proprietary statistical analysis software in conjunction with data historians to improve efficiency and runnability in various industries• Provided customers with daily reports containing process variables that had changed significantly in order to identify potential issues• Provided customers with monthly reports that focused on long terms trends and correlations with the goal of improving operational efficiency• Created spreadsheets to monitor energy consumption for multiple oil refineries

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