● Utilized excellent customer service skills and exceeded customers’ expectations.● Received inbound calls from store personnel requiring assistance in troubleshooting hardware and software issues within the store● Used remote access to assist stores with network outages and utilized switch module for further troubleshooting when needed● Logged in to switch modules to troubleshoot and obtain information● Solved problem tickets, tracked and rerouted tickets to correct resource● Communicated with vendors to resolve network outages and periods of reduced performance

● Answered customer questions regarding products and services.● Performed troubleshooting on store printers if they were inoperable● Performed troubleshooting on issues with Point of Sale (POS) system that was running on windows to insure store can run business● Contributed to team efforts, Welcomed customers, modeling a positive customer service spirit, exhibiting a friendly attitude● Completed remote repairs involving software solutions.