Steve Sansom Bsc (Hons) Email and Phone Number
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Do you need a community manager to achieve record engagement across your organisation?Establish that rapport, develop those relationships with the very difficult to reach communities?Reach out to all inclusively?As a manager working in front line communities for 25 years I can reach out to stakeholders and community groups across all geographical areas and network to 100s; using social media, 121 and telephone communication skillsKey CompetenciesCommunity DevelopmentNetworking Communication Computer Technology via Microsoft Office Suite Packages, Social Media and CRM SystemsCertification and licensed to level 3 customer service and managementPeople & Team Management Customer Relationship and Success ManagementStakeholder Engagement & Network ConstructionFull Marketing of Organisational Products, Services and Facilities Project ManagementCommunication on a digital platformAdaptability and FlexibilityCreativity and InnovationKey Technologies and MethodologiesA1 VQ AssessmentLevel 3 ManagementLevel 2 ILSMicrosoft PackagesOutlookExcelCRM trained employing Goldmine and Sugar I.T. Systems Key Achievements* Organisation and attendance at 150 prime networking F2F and online meetings mastering Zoom and Teams software technology across East Berkshire aiming to make Healthwatch WAM an essential stakeholder for health and wellbeing. This resulted in contact with 2000 individuals/organisations in 10 months across East Berkshire. * Recruited, developed and managed a diverse team of volunteers, employing polished people skills to maximise and optimise their skills for engagement for the organisation. Planning to recruit young volunteers in 2023 to set up a Youth Watch* Facilitator and promoter of an RBWM led collaboration with Healthwatch of pop up social events called World Cafe. These were so successful that they won a national runner up award for public engagement (PENNA) in 2022* Implemented new customer service and engagement technology that galvanized a 114% increase in engagement in 2018, a 97% predicted rise and the highest ever number of customer inquiries in the 60 year history of the federation* Business generation exceeding £2k in publication sales and creation of online partnerships with Amazon, the BESA and ASHRAE that could increase sales by 50%.* Construction of a countywide stakeholder network across Surrey generating attendances exceeding 1000 at 40 networking events that increased the number of active Reminiscence borrowers by 300%.
Age Uk Berkshire
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Dementia Friendly Co-Ordinator Across RbwmAge Uk Berkshire Mar 2023 - PresentReading, England, United KingdomResponsibilitiesTo investigate and map dementia support provision across the whole of RBWM. To develop a network of professional stakeholders, forming a key steering group to assemble a best practice strategy that will fully engage and provide vital support to this community.To make extended contact with other support services to identify and implement key methods of support as wellTo arrange a huge official launch that maximises and optimises the strategyTo maintain this network borough-wide to fully support the 6k with the condition and their carers.Key achievements:* An amazing programme of outreach engagement that included shadowing and upskilling at 17 DF events, 57 meetings, 13 strategy promotional events and 4 training session to qualify for MCST and MCI delivery* Outreach visits to visitor and care locations that secured full participation of 13 visitor attractions, 13 care homes and 3 care providers with more to follow. * Successful identification of key challenges affecting the dementia community and implementation of measures to address these that included designing a dementia friendly website, design of a one stop leaflet and distribution of these across the borough* Promotion and facilitation of DF walks at 6 locations, using innovative new artwork and social media skills to build awareness and attract new attendees* Formation of a steering group of 4 organisations that went up by over 300% to 13 professionals. Polished organisation and chair of monthly meetings.* Ability to keep on budget and even secured sponsorship for October 2023 launch* Project 10 months ahead of schedule following appointment.
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Volunteer Lead And Engagement Officer For RbwmHealthwatch East Berkshire Aug 2021 - Mar 2023Windsor, England, United KingdomI am part of an essential team identifying, developing and engaging essential Healthwatch Services across East Berkshire. Responsibilities:* Organisation of engagement activities across East Berkshire to promote Healthwatch East Berkshire branding, increase communication to the Help and Care Contact Centre and build a huge stakeholder network. To date I have attended 58 online and networking events between March and early July 2022 that has reached 667 individuals and organisations, creating over 750 email leads and propelling the organisation to be an essential Champion for health and social care* Chair of the newly created Employee Forum that will listen and act on any issues raised by employees in a confidential manner, employing HR skills gained from experience* Management of 11 volunteers. My work has contributed to a complete overhaul to accelerate volunteer recruitment and induction to support our burgeoning outreach programme. My successful profile raising has increased the potential number of active volunteers by 255%.* Prolific use of social media has enrolled our account across 60 social media groups. Posting on these has reached 7170 people on Facebook, a rise of 187% for Healthwatch WAM and led to 824 engagements, a rise of 777%. in July 2022 thanks to my efforts* Very successful completion of projects that include- Assessment of GP Websites that led to a complete overhaul by Frimley Healthcare and implementation of a new template across 56 practices in Spring 2022- Mastering of smart survey to devise one that sought feedback on NHS waiting times. Subsequent visits across Slough increased responses by 95% compared to other boroughs, and made it the most successful respondent- Production of detailed respondents evaluating the quality of life in residential units across Slough that affirmed their value to their inhabitants. Producing this report gave me valuable new skills of using Microsoft Word and Excel
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Project Officer - Enhancing And Developing Community Engagement Projects Across South West SurreyFarnham Town Council Apr 2021 - Jul 2021Farnham, England, United KingdomProject Officer focusing on strengthening the work of Farnham Town Council across the wider communityResponsibilities include* Stakeholder Network Engagement* Sponsorship and grant making applications * Event stewarding* Networking with local businesses and organisations to maximise opportunity and income generation* Project Management
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Logistics OfficerTesco Jun 2020 - Apr 2021Reading, England, United KingdomTemporary role fully supporting the community during these turbulent times. -
Customer Service RepresentativeMorrisons Apr 2020 - Apr 2021Bracknell, England, United KingdomTemporary role fully supporting the community during these turbulent times. -
Information And Knowledge Manager - Increasing And Developing Customer EngagementBsria Sep 2017 - Apr 2020BracknellReleased due to Brexit and Covid Pandemic 2020Appointed to completely transform a stagnating construction archive, achieving the target to increase customer engagement by 200% in 2018 and 2019.Implemented an ambitious housekeeping project to reorganise the entire archive, successfully achieving this ahead of schedule. Successfully engaged a team of 5 I.T. specialists and staff to develop new innovative information and legislation services for the benefit of the membership. These included a monthly e-Newsletter with fascinating facts and trends on key economic UK activity and an abstract summary that listed urls of key articles had increased our monthly e-deliveries to over 250 on a regular basis. Introduced key new methods of communication including a Live Chat service allowing website users to pose those immediate questions and receive support from Information Staff.Expertly managed 10 major projects including a massive proposal to digitise Europe’s largest construction archive and facilitate immediate access to unique sources of information copyrighted by the organisation. Proposed an ambitious hosting system supported by a new LMS and digital resources accessible in the field.Managed the bookshop and sale of online publications, employing communication skills to network with organisations to co-sell each other's material and generate income.Authored, edited and published industry leading publications; Delta T, the Business Bulletin and the Blue Book. Successfully rebranded Delta T with a new look and relevant content to showcase organisational goods, products and servicesKey Achievements:• Selected to be a founding stakeholder to formulate a new national construction classification.• Generated record sales with newly generated parties such as Amazon worth over £2000 every month improving these by 30% on the previous year via new partnership working.• Implemented new email services that improved communications to over 5000 per month. -
Senior Project Manager Promoting Vastly Underused Services And Facilities To Community MinoritiesSurrey County Council May 2015 - Aug 2017Woking, England, United KingdomProject lead and manager on several major initiatives promoting underused library services to those a lot less able to access them. Employing initiative and acumen, managed to research, contact and construct a countywide dementia stakeholder network for dementia and visually impaired stakeholders that consisted of around 300 individuals and organisations. With this established I organised a programme of 40 networking events during 2016, using community asset and dementia mapping to select locations and respond to invitations. Key achievements* Over 530 individuals and organisations attended these, securing vital new connections to support carers* Increased the number of active reminiscence users by 300%* Created a network still employed by ex-colleagues 5 years on.* Organised 3 very high profile launches for the new visual support device spread through all 52 Surrey LibrariesContinued to be an active assessor in the Surrey Libraries VQ Centre maintaining my 100% success rate in passing candidates for their levels 2 and 3 qualifications for customer service and management. -
Information And Customer Service Manager Completely Transforming The Delivery Of Library ServicesSurrey County Council Oct 1998 - May 2015Staines Library, Sunbury Library And Then Farnham LibraryPromoted 3 times across business management roles to manage Surrey's 6th busiest library, a team of 24 staff and volunteers and act as tenant liaison to 4 organisations dealing with vulnerable adults. Expert facilities manager to a very challenging site with a Grade 2 listed mansion and an acre of grounds. Implemented a 6 month rescue plan that:* Organised the rota of 12 staff, freeing up time to perform vast improvements in housekeeping* Cleared 2 workrooms, a cellar, 3 attic rooms, an office and function room of rubbish* Removed 10% of unwanted stock to pioneer innovative new reader developmentCommenced an ambitious outreach strategy to drive up issues, footfall, income and diversification of services on offer by:-* Organising annual visits to 30 schools to deliver an assembly to 5000 children and achieve a sign up of 1000 to the Summer Reading Challenge, resulting in 6000 book loans* Create networks to boost library usage. Examples included a business network with other key visitor locations to maximise tourist footfall and income. A health network for organisations like BHF, SJA, Cancer Research and the Alzheimers Soc to signpost users to. Internal SCC organisations as well such as Surrey Fire and Rescue, Surrey Police and Trading Standards to collaborate and show Surrey as 1 frontline service* Launching I.T. taster sessions to encourage those afraid of computers to dabble and learn how to search with Google. * Address social inclusion issues by visiting areas such as the Sandyhills Estate in Hale to offer storytimes and taster I.T. sessions to those afraid to visit the library, due to difficulties with reading.
Steve Sansom Bsc (Hons) Skills
Steve Sansom Bsc (Hons) Education Details
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2:2 (Hons) -
George Abbot School, GuildfordBoth D
Frequently Asked Questions about Steve Sansom Bsc (Hons)
What company does Steve Sansom Bsc (Hons) work for?
Steve Sansom Bsc (Hons) works for Age Uk Berkshire
What is Steve Sansom Bsc (Hons)'s role at the current company?
Steve Sansom Bsc (Hons)'s current role is Community Champion and Co-Ordinator sealing those relationships to boost dementia awareness across RBWM.
What is Steve Sansom Bsc (Hons)'s email address?
Steve Sansom Bsc (Hons)'s email address is dj****@****ail.com
What is Steve Sansom Bsc (Hons)'s direct phone number?
Steve Sansom Bsc (Hons)'s direct phone number is +4478157*****
What schools did Steve Sansom Bsc (Hons) attend?
Steve Sansom Bsc (Hons) attended Staffordshire University, George Abbot School, Guildford.
What skills is Steve Sansom Bsc (Hons) known for?
Steve Sansom Bsc (Hons) has skills like Entertainment, Dj, Event Management, Music, Corporate Events, Live Events, Parties, Social Media, Event Planning, Marketing, Weddings, Sound.
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