Steven Scarton Email & Phone Number

Richmond, Virginia, United States

Chantilly, Virginia

Technical Support• Make outbound calls to customers who have issues online banking and financial products due to their computer setup; identify and research customer issues.• Provide step-by-step instruction to resolve issues with the customer while on the phone.• Work with internal departments to resolve customers’ issues.• Guide customers on how to use Quicken and Quickbooks that is linked with Fiserv’s files system.Payment Inquiries• Investigate inquiries from customers about payments not paid or paid late to their payee from our bill pay system in online banking.• Call payees and exchange data to make sure all information is correct for the payment.• Resend payments and negotiate removing late fees. Training• Train new and temporary staff the on-Customer Service Representative procedures for responding to online banking questions.• Resolve basic computer issue for coworkers to avoid work interruptions.

Chantilly, Virginia

• Responded to inbound calls from customers about issue with our product. • Processed payment inquiries about unpaid payments (bounced checks) in order to obtain funds when they became available that reduced debts owed Fiserv.• Up-sold products on every call.