Steve Schaaf, Mba, Pmp, Csm Email & Phone Number

Nashville, Tn, Us

Nashville, Tn, Us

Eden Prairie , Mn, Us

**Role was transitioned from Change Healthcare due to the UHC/Optum - Change Healthcare acquisition.**• Key member of the Program Management Office (PMO) and will be responsible for effective delivery of business results by driving the creation and execution of project and program management practices within the Customer Operations team•The primary responsibility will be for the development/implementation of the beta projects, involving department or cross-functional teams focused on the implementation of Change Healthcare product solutions for external customers•The Program Manager will manage the beta process for the services team•Overall Beta program responsibility for Customer Operations including overseeing beta and early adopter process for all of services division including project management, technical and education•Collaborates with Product Management Team on assigned beta projects•Define methodology processes standardizing delivery across the Customer Operations PMO for the Beta program•Lead and manage beta and customer projects/programs as assigned•Ability to examine existing methodology, processes, and tools to identify and drive improvements•Define and analyze key performance indicators to monitor the successful implementation of improvements compared to established goals and targets•Champions the creation and influences the use of project/program management processes, methodologies, and tools for the beta program•Assess and make recommendations regarding project/program risks and impacts to budget/timelines to leadership

Deerfield, Illinois, Us

• Ensure successful product launches and new releases of Digital Health products from inception to General Availability• The ultimate owner of the Product Controlled Release (CR) and is responsible for managing the project and relationship of the Controlled Release which includes working with internal stakeholders to select sites, meeting with hospital leadership to report and collect feedback, communicating to internal stakeholders the progress of the CRs• Reports to the Director of Product and will support the Digital Health Product Managers to help translate customer needs into innovative mobile products• Actively works with Hillrom's R&D Program Office, Global Business Unit (GBU)'s Marketing functions and customers to orchestrate the expansion of the portfolio• Collaborates with product management on upcoming new product launches known as Controlled Releases (CR)• Serves as the Controlled Release project manager both within the organization and externally to customers• Develops the company wide launch plan for new products and incremental releases• While onsite with customers during a new release go live, be the Controlled Release lead responsible for a successful release• Serves as the new release project plan owner obtaining buy in from stakeholders across the business• Perform new release training for sales and services• Coordinate with product management and R&D on release note management and documentation• Act as the subject matter expert for new product related customer support escalations

Boston, Ma , Us

• Responsible for partnering with internal and external business and technical teams to ensure smooth implementation of new Zelis accounts and/or new products with existing Zelis accounts• Coordinates and assists with the management of implementation activities, including but not limited to the management of schedules, resource allocation needs and deliverables for a specific account.• Accountable for communication both internally and externally around the activity and the fulfillment of all requirements per the contract with partners and clients• Documents scope of work in all stages of implementation; noting customizations, routing rules, technical requirements and other business needs identified during the implementation process• Partner with Operations, Sales, Development, Account Management to define implementation activities for clients• Provide training and technical support to clients during implementation and maintain project plans for any assigned implementation and project work

Fort Smith, Arkansas, Us

• Participate as a team member in the system implementation of the Technology Research & Development software.• Collaborate with interns, analysts and other teams to determine courses of action as needed.• Research technology skills, courses of action and other related problem-solving methods.• Provide accurate estimates for the various states of each assigned project and communicate any revisions as the project progresses.• Meet performance and program expectations.• Participate in special projects.• Assist the training team with software training and implementation.• Other duties and projects, as assigned.

Kansas City, Missouri, Us

• Creates dashboards using Tableau, Power BI, and Excel • Utilizes different BI tools and database software to gather data for analysis• Communicates with stakeholders to recommend process improvement measures based on analytical metrics• Analyzed data related to Hardware Asset Management, Change Management, Security, and Quality Management for the DoD/VA Federal Operations contract. • Identifies the root cause of problems with reports or data sets within the domain and collaborates on data quality conditions

San Francisco, Ca, Us

• Gathers data to analyze and identify potential improvements and risks• Participates in quality improvement committees• Attended a Kaizen workshop with a focus on Lean management.• Contributes to the implementation of better-practice policies in preventative medicine• Interprets cardiac telemetry rhythms and notifies nursing staff of any noteworthy events• Assists in patient evaluation procedures such as vision acuity tests and vital signs• Versed in a variety of administrative tasks such as the management of supplies and proper documentation principles

San Francisco, Ca, Us

San Jose, California, Us

• Assisted professional medical with patients requiring emergency and trauma care• Assisted clinical nurses in triaging of emergency patients• Operated electrocardiogram machinery and maintained supplies and equipment• Cleansed wounds and provided wound care as necessary• Performed Cardiopulmonary resuscitation as necessary

Ciudad Autónoma De Buenos Aires, Ciudad Autónoma De Buenos Aires, Ar

• Interpreted cardiac rhythms and notified supervisory staff of any remarkable events.

Bachelor'S Degree

Master'S Degree, Business Administration And Management, General