• Manage large teams of investigators responsible for onboarding/investigating/monitoring over 380k agents globally throughout lifecycle• Responsible for KYC/KYA program, regulations and policies across 210 countries (all 50 US states and territories)• Develop strategies ensuring internal/external systems and processes are optimized for efficiency. Ensuring only acceptable clients are retained, while terminating unacceptable relationships• Manage all Due Diligence projects covering, remediation plans, risk assessments, system migration, large client engagements, and vendor reviews/RFIs/cost and human capital analysis/selection • Collaborate with Product and Sales leadership to ensure new products and client engagements meet Compliance requirements• All audits/exams achieved “Satisfactory” rating, no major findings. Successfully executed multiple remediation plans ensuring compliance standards are satisfactory with Federal, State and International examiners

Sr. Product Manager responsible for Enterprise Fraud Solutions with primary focus for financial institutions.• Create innovative solutions which assist banks manage risk at the point of initiation, to detection, alert management, investigation and case management• Direct team which manages product requirements and sales support.• Build relationships with internal and external business partners to offer solutions thru multiple channels• Work closely with a variety of client user groups to maintain pulse on current risk and fraud related issues in an ever-changing environment• Ensure product development is inline with FCRA, GLBA as well and internal compliance

Director of fraud prevention and risk management solutions for Fiserv Corporation. Create strategies to position Fiserv as a leader in Risk Management.• Work across Fiserv businesses to integrate solutions which support building risk management assets• Perform due diligence on product acquisitions and/or alliances• Review and assess current risk solutions. Provide feedback and direction to improve position in market.• Work close with recognized industry professional to ensure up-to-date market needs and issues are addressed in Fiserv strategy• Identify gaps in client needs and competitive improvements

Managed risk for 2 GE businesses. CashWorks and GE Savings.Directed risk and fraud prevention throughout the customer life cycle for high risk check cashing business.Managed recoveries by leveraging staff and knowledge of banking regulationsWork with federal agencies to target fraud rings involving identity theft and counterfeiting of US Treasury checks. On going issue.Leveraged GE Decision Science group to build statistically derived modeled fraud detection solution for improved performance over rules based system. Fraud prevention improved by 65%.Managed risk and fraud prevention for on-line saving product line. Provided strategic direction for fraud policies and procedures.

Sr. Product Manager responsible for Fraud and Risk suite of products. Applications used by financial serves industry are highly effective in identifying high-risk transactions therefore enabling pro active fraud prevention.• Developed annual business plans for a blend of new to mature products.• Manage all aspects of product life cycle from new idea through product retirement.• Responsible for suite of products providing payment and deposit protection for 400+ institutions directly and an additional 200+ banks through processors such as Fiserv and Metavante. Domestic and international markets served (Australia, Canada, Mexico, S. Africa. Ireland, and UK).• Collaborate with multiple functional areas spanning sales, marketing, software development, installation and training to develop and deliver products/services that are responsive to customer needs and market opportunities.• Chair Fraud Advisory Groups responsible for improving and developing countermeasures for new fraud techniques.• Recognized as a subject matter expert in the areas of payments, deposits, ACH and bill pay fraud• Active participant in multiple banking organizations focused on risk management and fraud prevention.

Fraud claim investigations manager - responsible for fraud claims group which investigated fraud on customer accounts. Developed and maintained claims management system and related data base. The claims management system provided front-end GUI for the investigator to collect information, perform investigation, manage all internal and external documentation, final resolution and backend analysis for input back to multiple fraud detection solutions.Central US fraud prevention/detection manager. Managed fraud systems, strategy and reporting for 9 fraud prevention groups across the central US. Texas operations manager. Created and managed groups responsible for centralizing operations for all in-store branches in Texas. reduced FTE requirements by 50%. Also managed many multi-state projects.Ft Worth - Mid Cities district office. Managed multiple branches often picking up struggling store and restoring to productivity. Performed branch audits for the district office