Steve Severa Email & Phone Number

Brighton And Hove, England, United Kingdom

Worthing, West Sussex, United Kingdom

• Responsible for the strategic direction of the departments myriad teams• Resource control• Engaging with stakeholders to support business goals• Department and individual performance reviews and calibration• HR performance and behaviour Hearings• Project Management and new system roll out• Offshoring tasks to Global Service Centres• Overseeing redundancies and guiding staff through the process• Leadership, Motivation and Engagement of team of 37• Mentoring• Recruitment• Reporting and statistics for Senior Leadership• Aligning Department priorities to business need

London, United Kingdom

• Lead and Motivate a team of 17 people• Recruitment • Allocation of resource to maximise business need• Coaching and development of staff• Setting strategic vision• Problem solving• Cross departmental liaison • Implementation of new business systems• Compiling reports• Analysing data and trends• Performance reviews and one to ones.• Project Management – New system testing• Embedding of Financial Crime procedures• Compliance checks• Support centre escalations and resolutions• Member of Business Banking London Leadership Team• Conflict resolution

Worthing, England, United Kingdom

• Lead and motivate a team of 12 direct reports• Support the sales team to maximise new business income• Coaching and development of staff.• Maintaining and improving relationships across regional sales teams and internal departments • Project work including completing EDDs for IT• Internal and external recruitment• Compiling reports and data for HSBC board• Analysing business trends to enable capacity planning• Performance reviews and Improvement Plans• Disciplinary hearings • Training and implementation of new processes• Resolving competing prioritise against resource• Stakeholder Management• Reporting to senior management and rationalising prioritisation of tasks

Worthing, England, United Kingdom

• Lead and motivate team of 23 people with a direct reporting line of 13 people.• Analyse risk and provide solutions to tackle any issues that arise.• Ensure resource is in place for the delivery of SLA.• Liasing and building relationships with CMU and other departments around the business including Credit Assessment, New Account Opening and Payments Admin.• One to one coaching.• Project work including IFA enhancements.• Investigating, resolving and responding to Service Failures/Complaints within HSBCs agreed parameters.

Worthing, England, United Kingdom

• Responsible for overseeing recruitment processes – to include recruitment for multiple departments, assessing individuals for correct role alignment, marking applications, conducting interviews/role plays and giving feedback to agencies and unsuccessful applicants.• Conducting classroom training for groups of new starters via a 6 week programme covering all aspects of the role from an introduction to Invoice Finance to the process lead IFA training using PowerPoint presentations, system demonstrations and workshops to develop the candidates skills to the required level. • Preparing and writing training materials to ensure compliance to business demands and ensuring existing materials are accurate, up to date and relevant.• Delivering the Commit to Quality Program to Sales Ledger Management and Operations.• Delivery of corporate presentations• Quality sampling and one to one coaching sessions to credit controllers of all skill levels.• Delivery and facilitation of bespoke training courses to established credit controllers.• Fully accredited to interview and recruit new personnel

Brighton

Before rock music become a joke. Toured the UK and Europe supporting some amazing bands. Radio 1 single of the week, released several records through Firefly Recordings. France seemed to like us.