Steve Shields Email & Phone Number

San Francisco, Ca, Us

Ensured reliable data was delivered to the business, during the cutover to Azure and Snowflake. Coordinated with all stakeholders to ensure that the decommission of the legacy platform went smoothly and the new platform was adopted by all users. Met tight timelines to ensure migration tasks were completed and validated successfully. Identified and led innovation efforts to solve functionality gaps with new technology and processes. All while handling same tasks listed as Manager.

San Francisco, Ca, Us

Managed multiple teams, handling different applications and technology, to enable reporting and analytics for internal business users in marketing, supply chain, finance, and executives. 24/7 support with ~25 team members onsite and offshore. Worked directly with business leaders and stakeholders to ensure data was accurate, legal & financial compliance was met, and issues were resolved efficiently. Continuously improved data pipelines and reports, created automated data quality checks, and worked to eliminate manual processes. Managed major upgrades and projects, including cloud migration, successfully.Azure, Databricks, Snowflake, Power BI: Developed standards and improved processes to deploy projects to production by setting requirements and handoff meetings. Ensured that data quality checks, and performance testing were met to reduce deployment issues.Cloud migration: Worked with all stakeholders to transition to new cloud technology. Continuously improved the performance and cost of all data pipelines. Set up monitors and alerts to proactively check the health of the system. Reduced manual effort and human error through automation.Worked with finance and legal teams to explain data pipelines, processes, and ensure that compliance was met for internal and external data needs.Transferred offshore teams to a new vendor. Negotiated the new contract to reduce costs.Supported streaming of data via Kafka and hourly data loads to enable near real time data for machine learning and analyticsRedesigned the reporting landscape to improve prioritization and visibility. Set procedures to improve the maintenance and clean up of reports to reduce reporting runtimes and meet SLAs.Ensured communication was clear between teams & stakeholders. Held high standards of customer service.Coached team members and fostered a culture of cross training and professional development that encouraged the team and helped to ramp up new team members quickly

Oakland, California, Us

Managed a team of 6 people to handle 24/7 support of production incidents and requests for the SAP Business Warehouse application. Served as subject matter expert and liaison for large projects that affected the SAP BW system and stakeholdersMet regularly with my team and internal clients, ensuring requests were assigned, prioritized, and handled efficiently. Improved transparency and customer satisfactionLed project governance with other IT teams and stakeholders to discuss and plan for project impacts. Raised awareness and ensured smooth transitions for cutoversRegression Testing Lead - Oversaw regression testing for the entire SAP BW system to test for defects due to upgrades. Reported on testing metrics and defect fixes. Ensured successful upgrades and received excellent client satisfaction reviews.DR Liaison - Coordinated with project managers of the PG&E disaster recovery and data center migration project. Upper management provided positive feedback on my communication and planning. Data center migration was successful with no major issuesUC4 Scheduler Upgrade and Process Improvement - Provided a test plan and ensured that the new upgrade configuration worked properly. Provided feedback to improve the current processes. The upgrade was successful and the new work intake process reduced issuesLed continuous improvement efforts to reduce data processing time and human error. Reduced nightly finance data processing by 75%, cut monthly sourcing process by 1 day, and automated countless manual business processes.

Oakland, California, Us

Developed and tested SAP Business Warehouse ETL, ABAP Code, SQL, and reports for internal business clients. Developed dependencies in the UC4 scheduler. Investigated and fixed data processing issues to ensure data integrity. Managed and completed projects from beginning to end.Recognized as the Supply Chain SME for my work on day to day issues, minor enhancements, and large projects for the Supply Chain team. Projects were always on time and under budget.24/7 On-Call Support - Point of contact for critical issues for a week long period monthly. Routinely resolved issues or coordinated fixes in high pressure situations.Testing Lead for upgrade projects and patches. Coordinated bug fixes within our team and with SAP technical support as needed.Business Objects DataServices - Learned to develop in DataServices with no formal training for a high profile project. Worked with admins to connect to a 3rd party Java system and clear firewalls. Project was successfully deployed and I trained my co-workersEffecta Automated Testing Project Manager - Took over as project manager midway through the project and continued individual work. Reprioritized and organized project efforts to meet deadlines. Conducted status meetings with team members and supervisors. Project was successfully deployed and the tool reduced testing hours by 60%Employee Engagement Team - Worked to energize, inform, and improve work. Held information sessions on different teams, safety topics, and work-life balance. Coordinated team activities and events