Steve Shields Email & Phone Number

Vancouver, Bc, Ca

Focused on high-quality client service, revenue generation, and strategic partnerships, I aligned business goals with impactful results. This role required a decisive, transformative leader with a proven track record building high performance teams.Recognized as a strategic thinker with deep business acumen, I bring a problem-solving mindset and a coaching approach that fosters motivated followership, driving successful and sustainable organizational change.

A key member of the senior leadership team reporting to the Chief Revenue Officer, my overarching mandate was to develop and deploy a culture of growth, and nurture a winning mindset within the revenue operations and business development team.Instrumental in the development of the company-wide network, with a strong focus on team growth, coaching, exceeding sales targets, streamlining the sales process, entering new markets and ensuring highly successful partner channel development.Recognized for strong leadership and the vision to implement long and short term strategies, meeting both current and evolving business needs.

Vancouver, Bc, Ca

Driving operational and service excellence servicing communication networks for customers across North America while advancing business objectives. Implemented service delivery models that offered an enriched customer experience while exercising cost controls and enhancing profitability.Monitored and coordinated the activities of Resource Planning, Project Management, and Dispatching to maximize operational effectiveness for a team of over 300 technicians, delivering efficient Front-Line Maintenance (FLM) and Business Installation and Repair (BIR) service delivery.Leveraging my previous experience in resource strategy and workforce management in a field based organization, providing customers a single point of contact for scheduled and emergency (MTTR) Service Level Agreement (SLA) compliance, whilst driving the performance of Customer Support Center, Resource Planning and Project Management teams through periods of complex changes in a fast paced environment. As an integral part of the senior leadership team, my role was pivotal in supporting and driving collaboration and coordination within all business support groups, improving organizational effectiveness, optimizing workflow and improving upon existing standard operating environments.

Vancouver, Bc, Ca

Cork, Ie

Responsible for leading teams of service & inspection field technicians, inside & outside service sales reps, administrators, dispatchers, and supervisors supporting contractual obligations for over 2000 accounts.Developed, implemented, and managed the strategies to grow the service business while creating customer advocacy. Strategic execution including revenue forecasting, budgeting and planning. Managed the Services P&L effectively to achieve business objectives in the areas of revenue growth, costs, margin, and operating profit.Set and managed the service delivery productivity goals, performance expectations and the metrics to optimize manpower costs, delivering quality & timely services while enhancing customer relations.