Steve Shrum Email and Phone Number

• Amplify revenue growth and market share within the assigned territory by cultivating strategic relationships and effectively conveying the value of proprietary products to achieve buy-in from key decision-makers.• Devise and deploy high-impact sales strategies that drive meaningful results and consistently surpass targets by offering services that competition does not.• Empower clients to adopt and utilize products by developing and facilitating in-depth technical training, demonstrating a strong ability to convey technical information to both technical and non-technical audiences in a clear manner.• Uncover and capitalize on profitable opportunities by generating data-driven insights into market, business, and competitor trends and activities, successfully leveraging insights to expand product support channels.• Offer discounts to clients in accordance with business parameters in order to close deals and drive satisfaction.• Produce detailed and accurate sales documentation, such as monthly reports and action plan updates.• Drive continuous improvement by identifying sales strategy inefficiencies and modifying strategies as needed.• Demonstrate expertise executing sound, sales-driven decisions in complex and ambiguous environments.• Employ project management expertise to guide key sales initiatives from planning to on-time, on-budget delivery.

• Established and expanded technical support capabilities by building and revamping technical support operations, including hiring and delivering high-quality leadership to a four-person team, introducing individual efficiency reports, and defining milestone achievements to provide direction and motivation to direct reports.• Strengthened team capacity to troubleshoot and resolve issues by delivering product-specific training to new hires to enhance team knowledge of reciprocating/screw and scroll compressors and air dryer/handling equipment.• Monitored and assessed the performance of direct reports to ensure best-in-class service delivery.• Played a key role in improving product adoption and utilization by developing distributor and customer training materials.• Ensured seamless customer experiences by playing a hands-on role in the support lifecycle, including processing warranty claims, mentoring direct reports, and maintaining professional communication.• Facilitated the timely resolution of all internal/external customer issues by continuously following up on open items.• Maintained transparent communication with the General Manager, including providing updates on service items and projects; bolstered communications between the customer center and product companies.

• Troubleshot and resolved complex issues with proprietary industrial/medical air compressor systems, various engineered vacuum systems, air dryer systems, alarm systems, and patient environment devices for both customers and field technicians, ensuring timely resolution.• Adhered to established standards and protocols while reviewing and approving system warranty claims.• Mitigated risks by upholding compliance with all NFPA Health Care Facilities building codes and other regulations, directly contributing to maintaining a safe work environment.

• Oversaw and coordinated all technical support operations for all HOP Rock Hill, SC product lines while serving as Interim Technical Support Manager, demonstrating expertise aligning operations with overarching business goals.• Aligned objectives and bridged communications with leadership and stakeholders to develop and launch the HOP technical support department with a focus on ensuring service delivery excellence and efficient problem-solving.• Boosted business reach and awareness by performing market and competitor research and synthesizing information to support marketing teams with sales and service presentations, directly contributing to new business acquisition.• Promoted a positive image of the organization while participating in tradeshows and demonstrating products; supported business development efforts by building strategic global relationships for aftermarket sales and support.• Served as the Service Gate Gatekeeper for all generators; gained knowledge of Atlas Copco NPD Gate Cycle processes.• Updated and maintained documentation critical to daily operations, such as master specifications for production products and presentation information for both local and divisional PQMs.• Handled an array of administrative responsibilities while maintaining meticulous attention to detail, such as reviewing and processing warranty claims for HOP product lines.• Strategized and delivered technical training to customer center, field, and HOP manufacturing staff as well as developed comprehensive technical documentation to expand internal reference resources.• Gained extensive experience with various products and machinery, such as diesel engine-driven portable energy machines with customer performance programming to meet EPA Tier 4 Emission Compliance Standards, portable generator paralleling applications, and iT4/T4 John Deere diesel engine aftertreatments.

• Providing a broad spectrum of electrical and instrumentation Engineering services in the industrial and commercial sectors.• Supporting new installations, retrofits and preventative maintenance programs.

• Organized outside contractor efforts while commissioning production lines, training personnel and end user customers, delivering on time and below budget completions.• Gained extensive knowledge in the areas of polymer, extrusion and filtration processes while completing post graduate courses of advanced polymer engineering.• Commissioned, serviced and repaired equipment in the polymer, extrusion and filtration industry while reducing customer downtime and inefficiency.• Gained extensive experience with laser alignment of equipment and machinery and thermography analysis for preventative maintenance and root cause failure determinations.• Solely responsible for redesigning all control systems for the extrusion and filtration processes utilizing advanced and up to date technology.

• Traveled to various customer sites globally to provide services as needed.• Organized outside contractor efforts while commissioning production lines, training personnel and end user customers, delivering on time and below budget completions.• Serviced and repaired machines in the converting industry while reducing customer downtime and inefficiency.• Responsible for generating sales, service contracts and spare parts revenue.

• Traveled to various customer sites globally to provide services as needed.• Commissioned machine control systems of various applications during start up phases.• Diagnosed and repaired Eurotherm inverter drives VSD's or VFD's as needed, as well as performed preventative maintenance and responsible for training personnel and end user customers.• Managed pre-commissioning, testing and programming of Eurotherm systems.• Provided technical support to customers while not on site.