Steve Silberman Email & Phone Number

Berlin, Maryland, United States

Billing, strategic consulting, CARF consulting, Telehealth, laboratory services

Berlin, Maryland, United States

- Financial Services Consulting- Addiction Treatment Services- Operations Management- Community Engagement

Quantico, Maryland, United States

- Responsible for all agency and program operations- Ensuring that the physical facility, program services and employees are all functioning or performing their duties according to all Federal and State laws - Enforcing the professional code of ethics as directed by the agency licensing, the policies and procedures detailed in the Policy and Procedure Manual and the Code of Ethics statement- Managing all fiscal and contract obligations for all programs

Millville, Delaware, United States

My role as a POS Specialist is to help a wide variety of businesses increase their profits and streamline their operations by incorporating point of sale technology.In addition to direct sales, my focus has been growing point of sale partnerships with bank institutions, industry professionals, and software developers.

Millville, De 19967

Millville, De 19967

Seek out and build point of sale partnershipsBecome proficient in the use, training and sale of any MPI supported POS productMonitor, track orders and maintain inventory for the MPI online store, www.mpipos.comReduce loss by overseeing and creating systems for staff who handle repairs, ordering andreceivingSupport POS Specialists to increases referrals and generate key partnerships for POS divisionCreate and implement systems so the office staff can handle any POS related issuesWork with marketing director to create videos, media, and collateral to increaseinternal sales and support marketing for external salesEstablish and work with the marketing department to improve the use of Google Ads, online marketing, promotional items, collateral and any other POS marketing materialsEnsure the POS division remain in budget for sales and expensesDesign, implement and execute the sales strategy for the POS division

Albuquerque, New Mexico Area

Consulting with customers to understand their needs in order to make expert recommendations for equipment and software. Demonstrating a working knowledge of the core product and the corresponding hardware. Closing sales within the customer's timeline. Communicating with customers via e-mail, telephone, in person and via share-screen sessions. Incorporating technology into my presentations by providing live demonstrations via the internet that is accessible from mobile and fixed devices. Improving the internal processes within the sales team while fostering a sense of unity and cohesion. Devising and implementing initiatives to increase sales, drive qualified leads, enhance the customer experience and develop more talent in-house.

Albuquerque, New Mexico Area

Designing and implementing processes and standards for a new branch of the sales team. Developing SDRs (sales development representatives) into successful outbound sales qualifiers. Duties include hiring, training, coaching and maintaining the SDR team.

Manage both the sales and support teams for two e-commerce websites focusing on restaurant and retail point of sale software and hardware. Lead all teams, providing insight, motivation and direction. Efficiently manage a large, demanding customer base to provide superb customer service. Hire and train all sales, technical support and customer service representatives. Assisted with the written copy for both e-commerce websites, including product descriptions, technical specifications, and notes for customers that related to specific credit card processor or software functionality. Increase efficiency within our daily operation by employing problem-solving skills and creativity.

Jessup, Md

Zephyr hardware provides solutions for any business who wants to update their traditional point of sale system to a modern system using iPad technology. We handle all aspects of the hardware for a point of sale system, from the cash drawers to the printers. Our main focus is the restaurant and hospitality industry. As a sales associate, I provide customers with a consultative sales approach. In doing so, I learn about the customer's needs, and provide them with options and recommendations on how to fulfill those needs. The restaurant and hospitality space can be a dynamic industry that keeps you on your toes. I am continually challenged by customers to provide with creative solutions for their businesses. These challenges allow me to utilize my unique problem-solving skills as well as my customer service skills. As a customer service representative, I typically am solving problems for customers. One of my best skills is recognizing problems quickly and finding an expeditious solution for the customer. With a customer base of over 10,000 businesses, it is important to employ a logical troubleshooting process with the customer. I learn quickly and remember solutions from previous troubleshooting sessions. In doing so, I diagnose and repair hardware and software issues efficiently.

B.A, Criminology And Criminal Justice

The University of Maryland offered a variety of coursework that really appealed to me. I was able to study courses that I was passionate.

Law

ILA eligible Writing: Appellate Brief, Trial Brief, Office Memo