Steve Simon Email & Phone Number

Los Angeles County, California, United States

Orange County, California, United States

• Southern CA leadership, mentoring and coaching role for current team to assist Region/Front Line Managers with capacity, assigning service work/projects, skills assessment, and team projects (including coverage when.
• Key contributor and strategic partner on the Southern CA. account team resulting in active participation during prospect and renewal phase to assist with off cycle projects, customized service proposals and service.
• Managed service delivery of a book of business, which consisted of some of the largest and most complex customized accounts for Liberty Mutual West Division.
• Assisted with making appropriate business decisions to support long term partnerships with accounts and brokers.
• Involved with complex customer working relationships, extending to multiple organizational stakeholders (HR, Risk Management, Operations, Engineering, etc.).
• Proven ability to work with and influence executive-level customer contacts, as well as Agent/Broker Producers and Senior Management.

Orange County, California, United States

• Monitored and evaluated the technical quality of service work for Risk Control Service Consultants through coaching and mentoring opportunities.
• Collaborated with Region/Front Line Managers and Technical Directors in developing service tools, technical resources, techniques to support and enhance the delivery of our Consulting Model/approach.
• Provided leadership, coaching, mentoring, and training to Field Consultants to strengthen their skill sets and development plans.
• Communicated expected deliverables efficiently and outcomes appreciatively.
• Provided input on account strategies and incorporated feedback into service expectations and deliverables.

Orange County, California, United States

• Provided risk control consulting services to national customers in a broad range of industries and conduct pre-bind risk assessments for prospective National Insurance customers.
• Compiled facts from on-site visits and various reports and databases to assess existing processes/practices, determine severity/frequency of problems, and identify needs. Assessed and benchmarked customers performance.
• Maintained effective partnerships with customers. Learned about customer's business to identify risk management objectives and needs. Kept customers informed of status of services, support material available and.
• Analyzed customer’s loss history to determine best course of action/solution to mitigate risks. Conducted extensive research and data collection to identify customer’s source of risk, loss, and costs.
• Articulated customer objectives; relate customer insurance plan structure to risk and loss impact.

Safety, Security And Emergency Management, 4.0

Psychology, 3.8