Steve Skipper Email & Phone Number

Jacksonville, FL, US

Jacksonville, Florida, United States

Leading a pricing team with respect to all aspects of pricing, including day-to-day pricing strategy, governance, formulating product/sales strategy recommendations based on analysis of profitability, competitiveness and sales performance for the product life cycle.

Jacksonville, Florida, United States

• Led operational risk management for Citi's U.S. Bank, overseeing risk identification and mitigation across business processes and ensuring adherence to internal controls and regulatory compliance.
• Drove collaboration between operational, legal, compliance, and risk teams to proactively address emerging risks and operational inefficiencies.
• Managed risk performance metrics, ensuring key stakeholders had the insights needed for strategic decision-making and risk management.

Jacksonville, Florida Area

• Championed Strategy & Execution function for Southeast Corporate Offices
• Drove a 10% margin improvement on a $12B loan portfolio through strategic loan price execution and pricing optimization modeling for Home Equity Line of Credit (HELOC) products.
• Increased profitability by 15% through pipeline management and market trend analysis, leading to better price optimization and targeted loan product recommendations.
• Delivered key strategic insights that guided pricing decisions, product features, and marketing strategies in alignment with the broader business goals.
• Managed cross-functional teams across product management, risk, finance, and compliance to ensure best loan pricing models and risk mitigation strategies.

• Led Operations for Carrier Administration business, leading 5 direct reports
• Improved profitability and service delivery by driving process improvements and reducing operational errors by 10%.
• Led a team of five direct reports, fostering a culture of accountability and high performance to achieve operational goals.

• VP, Senior Operations Manager | VP, Call Center Manager Provided key leadership of call center and quality assurance for four locations across U.S.
• Achieved a 15% rise in customer satisfaction by optimizing performance benchmarks.
• Improved operational efficiency by 12% with a new procedures manual for 33 bank affiliates.
• Exceeded efficiency improvement goals by consolidating four regional sites into two centralized units.
• Increased recoveries by $4.5MM with a new recovery process.
• Enhanced dealer reserve adequacy, increasing bank reserves by $15MM.

Bachelor Of Science, Finance

Cba - Graduate School Of Retail Bank Management, Retail Bank Management