Steve Slaydon Email & Phone Number

Newark, Oh, Us

-Provide support for the Bank’s digital banking applications-Assists in the oversight of the performance and delivery of online bill pay, ACH, Positive Pay, and other payment-Participates in the operational aspects of the development of the bank’s advanced and virtualized payment delivery channel(s) as they are developed and evolve-Researches software and makes recommendations for new business products or enhancements-Reviews system upgrades and enhancements. Responsible for working with Digital Products manager and product development team to plan and implement

• Processed more than 15,000 electronic payments with a 99.98% accuracy rate.• Performed quality control and due diligence on outgoing ePayments such as ACH and wire transfers.• Collaborated on creation of new procedures, SOPs, and training documents as the company transitioned to a new banking system. • Generated reporting for future escrow closings in order to estimate daily production numbers for the team and summarized using PivotTable for easier consumption.

-Created standardized processes and comprehensive training materials for loan review and application entry, optimizing efficiency and accuracy throughout the process.-Performed quality reviews on mortgage loan applications before locking mortgage rate with lenders.-Implemented rigorous quality assurance procedures for data entry of mortgage applications, resulting in error-free and reliable documentation.-Maintained strong relationships with employers, insurance companies, and title companies, facilitating document collection and promoting collaboration.-Conducted thorough reviews of documents and applications, ensuring compliance with regulatory requirements, completeness of information, and adherence to established quality standards.-Identified and resolved any discrepancies or issues during the application and disclosure process, ensuring the accuracy and integrity of the mortgage loan application.

Westerville

-Handled mortgage and non-equity loan processing, ensuring accuracy, completeness, and adherence to established protocols and regulatory requirements.-Maintained strict oversight of branch compliance with federal regulations and internal guidelines, ensuring operational integrity and mitigating potential risks.-Conducted monthly audits of account documentation and cash levels, identifying and rectifying any discrepancies to uphold compliance and financial accuracy.-Successfully managed a pipeline of loan applications, ensuring a smooth process from initial application to thorough document analysis and eventual loan closing. -Demonstrated exceptional customer service skills by collaborating closely with customers to evaluate and address their consumer and commercial financial needs effectively.

• Maintained meticulous records to ensure compliance with insurance and government regulations, fostering transparency and accuracy in documentation.• Played a pivotal role in training and coaching new associates, providing guidance, support, and mentorship to facilitate their professional growth and ensure consistent performance.• Actively participated in the successful roll-out of several company initiatives, contributing insights, implementing changes, and driving adoption to achieve desired outcomes and improve overall business performance.• Utilized effective communication skills to liaise with physicians and insurance companies, resolving insurance issues and ensuring prompt adjudication for patients.• Communicated with physicians and insurance companies to adjudicate insurance issues.• Demonstrated strong inventory management skills by overseeing the ordering and returns of controlled products, optimizing inventory levels and ensuring availability while minimizing waste.