Steve Small Email & Phone Number

Mississauga

Oakville Ontario

Strategic Consulting, including business plan & sales strategy development of Corporate and Franchised areas across Canada

Ontario, Quebec & Atlantic Provinces

-Provided leadership in all positions with final responsibility for 8 District Managers, 128 Store Managers and 1280 front line staff members across 5 provinces-Developed key priorities, tactics and accountabilities with clear metrics and scorecards to deliver on strategy and targets-Reviewed and analyzed district financial statements to monitor trends and utilize proactive and preventative measures where and when necessary-Conducted periodic performance evaluations, made recommendations for increasing responsibility, increased compensations and provided performance counselling procedures as established by the company including disciplinary actions and termination

Southwestern & Northern Ontario, Quebec & Manitoba

-Provided leadership to 5 District Managers, 85 Store Managers and ~850 front line staff members-Improved KPI with focus on macro and micro goal setting and follow up-Reduced compensation with focus on effective scheduling, reduction of overtime spend & reduced labour hour usage-Improved staff retention & staff development -Achieved 110% of budgeted profit while experiencing negative sales decline-Responsible for the hiring and coaching of multi unit managers-Created a collaborative work environment with a "team first" culture

Ontario Gta, Canada

-Leader of 18 Store Managers and 180 front line staff-Responsible for the hiring, training and termination of Store Managers -Reviewed and analyzed store financial statements -Maximized bottom line profit with increased focus on key expense lines and top line revenue growth-Used keen listening techniques to assess customer concerns and creative problem-solving to resolve difficult issues -Maximized ordering efficiency at store level by coaching the merchandising cycle and by analyzing store level reports

Across 9 Provinces

-Initiated sales plans for 109 highly competitive stores with more than $115,000,000.00 in revenue across 9 provinces-Worked closely with VP, Regional Directors and various department heads to ensure alignment of corporate directives-Created national scorecard to assess performance of ultra competitive sites-Competition closures averaged more than 3-5 stores per month and peaked in January 2009 with more than 45 competitive closures-Secured marketing dollars to initiate strategies to increase customer traffic which resulted in increased top line revenue

Canada - Gta

-Provided leadership to 14 Store Manager, and 165 front line staff members-Reduced annual labour spend in excess of $100,000.00 during the first year as Field Consultant-Reduced total shrink line in excess of $150,000.00 with additional focus on proactive shrink control and enforcement of SOP-Achieved double digit sales increase with focus on enhanced customer experience, improved sales of KPI and improved in-stock efficiencies -Worked in tandem with Canada Post area representatives to oversee the operations of in house Retail Postal Outlets-Worked in tandem with Shell, Esso & Petrocanada gas companies to ensure dealer agreements were being enforced