Steve Small Email & Phone Number

Mississauga

Oakville Ontario

Strategic Consulting, including business plan & sales strategy development of Corporate and Franchised areas across Canada

Ontario, Quebec & Atlantic Provinces

-Provided leadership in all positions with final responsibility for 8 District Managers, 128 Store Managers and 1280 front line staff members across 5 provinces-Developed key priorities, tactics and accountabilities with clear metrics and scorecards to deliver on strategy and targets-Reviewed and analyzed district financial statements to monitor trends and.

Southwestern & Northern Ontario, Quebec & Manitoba

-Provided leadership to 5 District Managers, 85 Store Managers and ~850 front line staff members-Improved KPI with focus on macro and micro goal setting and follow up-Reduced compensation with focus on effective scheduling, reduction of overtime spend & reduced labour hour usage-Improved staff retention & staff development -Achieved 110% of budgeted profit.

Ontario GTA, Canada

-Leader of 18 Store Managers and 180 front line staff-Responsible for the hiring, training and termination of Store Managers -Reviewed and analyzed store financial statements -Maximized bottom line profit with increased focus on key expense lines and top line revenue growth-Used keen listening techniques to assess customer concerns and creative.

Across 9 Provinces

-Initiated sales plans for 109 highly competitive stores with more than $115,000,000.00 in revenue across 9 provinces-Worked closely with VP, Regional Directors and various department heads to ensure alignment of corporate directives-Created national scorecard to assess performance of ultra competitive sites-Competition closures averaged more than 3-5.

Canada - GTA

-Provided leadership to 14 Store Manager, and 165 front line staff members-Reduced annual labour spend in excess of $100,000.00 during the first year as Field Consultant-Reduced total shrink line in excess of $150,000.00 with additional focus on proactive shrink control and enforcement of SOP-Achieved double digit sales increase with focus on enhanced.