Steve Smart Email and Phone Number
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Trusted leader managing IT services for organizational success experienced in serving as the single point of contact for relationship building and engagement between IT and our stakeholders, including communications, escalation management, problem management with root cause analysis, continuous process improvement with follow up on complaints and satisfaction surveys, managing the IT workstreams of site projects and managing the site workstreams of global IT transformation projects.
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Country It Manager, Us WestBayer Apr 2022 - PresentBerkeley, California, United StatesPromoted to manager and began supporting all 18 Bayer sites in the Western US for IT delivery from seven managed service providers with 17 on-site partner staff plus hundreds of global remote support staff, all supporting over 4,000 Bayer colleagues in environments from 24x7 biopharma manufacturing plants to R&D labs to vegetable farms to knowledge work in offices.• Took on the additional role of Power BI developer for Country IT US by taking the “Data Analysis and Visualization with Microsoft Power BI” Udacity nanodegree, then developed and now maintain a semantic model integrating Bayer’s ServiceNow databases via Databricks with HR onboarding and corporate real estate site information.• Used this data analysis capability to drive our onboarding initiative which improved day one delivery of laptops for new hires from 47% in 2022-Q1 to 100% in 2023-Q2 and every quarter since by integrating IT service request and HR onboarding data for the first time to proactively identify and avoid potential misses.• Additional analytics and processes I developed drove our Zero Escalations initiative which reduced average IT service request fulfillment time in the US by 64%, from 1.56 days in 2022-Q1 to 0.56 days in 2023-Q4, and reduced average incident resolution time in the US by 41%, from 0.66 days in 2022-Q1 to 0.39 days in 2023-Q4. -
Senior Associate, It Service Delivery ManagementBayer Jul 2020 - Apr 2022Berkeley, California, United StatesPromoted to senior associate and took full ownership of the last-mile delivery of all IT services:• Developed regular engagement meetings with site leadership and stakeholders which became the template for all US IT engagement meetings.• Completed first successful return to office workspace transformation in the US, delivering 500 desks reconfigured for shared use and 95 new and upgraded meeting rooms.• Requested and realized a new solution with the global live events team for remote production of live events in the site auditorium using remotely controlled PTZ cameras and switchers.• Served as R&D Information Security Manager for the US Innovation Center, and drove it to become the first R&D site within the company globally to reach the basic maturity level.
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Senior Analyst, It Service Delivery ManagementBayer Jul 2014 - Jul 2020Berkeley, California, United StatesPromoted to senior analyst and by 2016 transitioned from being part of a team of four to the sole IT service delivery management resource for the Berkeley, San Francisco & Sacramento sites:• Orchestrated IT services development and implementation for "Bayer CoLaborator" life science startup incubator spaces in San Francisco and Sacramento, with new meeting room, connectivity & collaboration solutions for incubator tenants some of which later became a standard for our own in-house conference rooms globally.• Provided local support for infrastructure transformation on the West Coast, including migration to Office 365, single global active directory and single global SAP per division.• Managed physical security audit and remediation of all IT asset locations in the US, over 200 rooms at 50+ sites.
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Analyst, It Service Delivery ManagementBayer Feb 2008 - Jul 2014Berkeley, California, United StatesHired internally to coordinate IT activities for Bayer’s Berkeley plant and M&A around the Bay Area:• Coordinated IT infrastructure activities for mergers, acquisitions, divestitures, and site relocations: 5 site acquisitions covering 1,500+ employees, 4 site divestitures covering 1,000+ employees & 2 site relocations covering 300+ employees.• Evaluated and optimized IT run costs on an ongoing basis including building a billing transparency report to allow management to tie infrastructure cost to business processes, identifying $850,000 in annual hosting cost savings for West Coast applications• Led development of the IT disaster recovery procedure for the Berkeley plant.
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Contractor For Bayer Through Pomeroy It Solutions And Adecco TechnicalBayer Oct 2005 - Feb 2008Berkeley, California, United StatesContracted for and went on to serve as technical lead for Windows 2000 to XP upgrade project for 1,500+ PCs during graveyard shift and working second-level desktop support during day shift. After the project, served as third-level technical support for site-specific PC software.
Steve Smart Skills
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Frequently Asked Questions about Steve Smart
What company does Steve Smart work for?
Steve Smart works for Bayer
What is Steve Smart's role at the current company?
Steve Smart's current role is Country IT Manager at Bayer.
What is Steve Smart's email address?
Steve Smart's email address is ss****@****art.org
What is Steve Smart's direct phone number?
Steve Smart's direct phone number is (806) 359*****
What schools did Steve Smart attend?
Steve Smart attended San Francisco State University, University Of Northern Colorado.
What skills is Steve Smart known for?
Steve Smart has skills like Sharepoint, It Management, Business Analysis, Active Directory, Itil, Project Management, Disaster Recovery, It Strategy, It Service Management, Cross Functional Team Leadership, Process Improvement, Requirements Analysis.
Who are Steve Smart's colleagues?
Steve Smart's colleagues are Miguela Delgado, Shiva Shivaprasad.nagasundarsetty, Mikayla Mayer, Dirk Frenzel, Raphael Leszczuk, Maria Paula Torres Pulido, Michael L..
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