Steve Smithson Email & Phone Number

Rosharon, Tx, Us

Nasa - Johnson Space Center, Houston, Tx

Serves as point of contact for NASA and Federal contract leadership personnel requiring assistance with IT resources. Administrates IT-related procurements and associated paperwork, including requirements, justification, compliance and security. Provides support for inventories and employee processing activities (e.g., new hires, moves, terminations). Provides support for ad-hoc IT special projects, as needed. Deploys desktop application software and patches, and troubleshoot, diagnose, and resolve incidents for desktop systems and applications, including responding to requests for information from various resources, including Exploration Integration and Science Directorate (EISD) and Information Resource Directorate (IRD).

Alvin, Texas, United States

Responsible for hardware/software installation, maintenance, and support for district technology equipment. Provides primary desktop support for all positions (administrative, educational, and student) within two elementary schools that experience challenges across the societal, cultural, and economic spectrum. Equipment includes desktop, laptop, and tablet systems, as well as digital projectors, VOIP phones, printers, and educational peripherals, many of whom are proprietary. Works as technical liaison between vertical and horizontal teams that exist within each school and the district departments, utilizing project management skills on multiple levels.

Nasa - Johnson Space Center, Houston, Tx

Provides lead position for NASA and Federal procurement services for several ISS teams under a government contract, utilizing SAP, SEWP and JIRA custom-designed ticketing and parts databases. Facilitated purchases of all Directorate software, servers, workstations, network hardware and support systems, while maintaining the position of primary liaison between vendors, technical POC’s, and Federal management. Duties included purchase requisitions, initiating security investigations, and secondary licensing and Period Of Performance tracking

Nasa - Johnson Space Center, Houston, Tx

Provides primary desktop support for NASA and Federal contract leadership personnel, in regards to their assigned computers, smart phones, applications, printers, and network capabilities. Manages and administrates loan pool PC's and iPhones, in particular, regarding the system requirement imaging and updates. Other duties include supporting the agency-wide Office 365 migration, display kiosk-driven hardware and data files, Barco ClickShare and teleconference equipment and technologies; and transference and storage of released equipment

Houston, Texas

While providing remote support to end-users throughout the states of Pennsylvania and New Jersey, simultaneously provided support for the end-users within Corporate headquarters, and secondary support for other territories, as well. Besides technical support and analysis of hardware, computing systems, and network issues, also purchased equipment, retained quotes from vendors, and provided security, on many different levels. Duties also included providing support video/audio conferencing support for meeting and board room presentations, online VOIP phone systems, personal handheld devices, and Google Mail and Apps.

Tampa/St. Petersburg, Florida Area

Supported medium-sized, non-profit agency that included desktop, laptop, and thin client machines in over twenty offices, state-wide. Network environment included multiple Windows XP, 7-, and 8-based configurations, with varied security requirements. Duties included rebuilding and updating operating systems, troubleshooting action items requiring hardware/software solutions, personal and network printers, Office support, iPhones, iPads, asset management and account support.

Tampa, Florida

Supported large division of systems that included desktop, laptop, and HP t740 thin client machines. Network environment included multiple Windows XP-based configurations, with varied security requirements. Duties included rebuilding and updating operating systems according to individual specifications, troubleshooting action items requiring hardware/software solutions, and managing team-sized migrations.

Temple Terrace, Fl

Over several months, participated in several short-term contracts that included system refreshes and data collections over large campuses, various environments, and wide geographical locations. Systems were replaced, using automated and manual processes.

Tampa, Fl

Supported a clientele of over 250 companies, covering the range of business, manufacturing and government, in the areas of quality control, risk management and training documentation. With web-based solutions, integrating with client databases, users could more easily comply with standard business practices and regulatory controls. Help Desk environment included phone, email and WebEx support.

Tampa, Fl

(Client - Moffitt Cancer Center): Supported large division of desktop systems including multiple designs, ranging from modern to legacy machines. Environment included multiple Windows XP-based configurations, with varied security requirements. Duties included rebuilding and updating operating systems according to individual specifications, troubleshooting action items requiring hardware as well as software solutions.(Client - U.S. Army Recruiting Command): Supported a battalion of over 350 users, over a WAN that spanned from Daytona Beach to Naples, using personal computers that were supported by a nation-wide system, at multiple levels. With local servers, desktop and laptop computers, users handled sensitive information over encrypted networks with multiple authentication and verification methods. Supported peripherals included printers, scanners, card readers and mobile-wireless devices from various vendors. Account and software administration included interfacing with commercial as well as proprietary products, requiring Public Safety-level clearance.