Steve Solomon Email and Phone Number

iQor is one of the largest privately-held call center services companies in the world with approximately 35,000 employees worldwide and annual revenues of over $900 million. As one of the industry's fastest-growing companies, iQor specializes in BPO customer care, customer retention, technical support, customer service, back office and ARM recovery services as well as collections and revenue management. It is the second largest debt collection company in the world, collecting billions of dollars of past due receivables on behalf of many of the world’s largest and most prestigious companies. It is owned predominantly by Guggenheim Partners and management. The company is headquartered in New York City and has significant operations in the United States, Canada, the United Kingdom, Mexico, Trinidad, China, India and the Philippines.• Directed all aspects of Global Recovery Operations, including financials and client performance of an organization employee 3,000 personnel and producing more than $140M in annual revenue.• Designed treatment models and call flows for all lines of early and late stage recovery, customer retention, customer service, technical support, and customer care.• Managed client portfolio relationships with industry-leading clients in the telecommunications, financial services, government, student loans, healthcare, utility, and commercial markets.• Initiated a global third-party recovery strategy that incorporated scoring, segmentation, and agent development; achieved significant success in both India and the Philippines.• Established global process, reporting, analytics, infrastructure management, and business reviews to create and cultivate a cohesive corporate culture and vision.• Consolidated small regional centers to form larger centers of scale, eliminating $2M+ in annual costs.• Drove startup of BPO call centers at off-shore and near-shore locations in the Philippines and Trinidad.

• Led Financial and Client Performance operations with up to 7 centers of excellence and 1,200 staff; specialized in turning around non-performing domestic centers and client portfolios for first and third party clients.• Designed, developed, and implemented centralized dialing strategy and management team to service various business segments in support of ongoing and changing expectations.• Conducted gap and needs analysis to create, maintain, and redesign training curriculums and materials.• Facilitated manager leadership training through workshops and multi-day sessions.• Organized and launched successful training ramp up of multiple new projects, including a full-time inbound center with more than 400 employees.• Served as primary contact for numerous client portfolios, including American Express, Providian Bank, Wells Fargo, Capital One, Resurgent, SBC, ATT, Cingular, and Verizon.• Awarded Regional Vice President of the Year Award in 1999 and Top-Gun Senior Executive of the Year in 2003.