Steve Stepp Email & Phone Number

Nashville, Tn, Us

Nashville, Tennessee, United States

Greater Nashville Area, Tn

Mitsubishi and LG VRF specialist.Schedules, directs and provides technical support for HVAC technicians to meet service demands and customers’ expectations.Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands, and company or customer expectations and requirements.Supervises and directs the HVAC technicians to effectively perform the functions of equipment repair, installation, start-up, operation, and other duties as required to ensure customer satisfactionReviews technicians’ work to ensure quality meets established standards, techniques and safety requirements; makes recommendations as requirements to improve quality and productivityResponsible for HVAC technicians’ performance appraisals, reviews and for setting improvement goals per company requirements.Establishes and maintains a regular training program to ensure that HVAC technicians are properly trained on latest service techniques and safety procedures for equipment and general working conditions.Conducts group and one-on-one meetings with technicians as required for training, evaluation and general communication; participates and/or conducts regularly scheduled departmental safety/informational meetings.Communicates regularly with dispatch to ensure that personnel are being scheduled properly by skill level, efficiency and training requirements.Communicates daily with dispatch reporting on project information, estimated time to complete jobs, labor hours and parts or material used.Maintains communication with vendors and factory personnel concerning warranty issues, product recall notices, operational problems with products, premature failures and other issues as they apply to products and equipment sold and serviced by the HVAC Service Department.Develops and monitors budgets, goals and objectives to insure departmental profitabilityReviews work orders, invoices and time reports for accuracy, and to ensure timely cash flow.

Technical Support for 3-162 ton Unitary products sold by Trane through distribution channels.Provide technical support to technicians across North America. Read and interrupt engineering drawings and specifications. Use creative problem solving skills to help customers find solutions to HVAC and business problems.Document customer feedback to enable communication of issues to other departments within Trane. Reporting, reviewing, analyzing and finding solutions to lower warranty expenses.

Installing, maintaining and repairing ventilation and air conditioning systems and equipment.Identifying maintenance risks on equipment.Diagnosing electrical and mechanical faults for HVAC systems.Cleaning, adjusting and repairing systems, and performing warranty services.Performing emergency repairs promptly and efficiently.Providing technical direction and on-the-job training.Keeping daily logs and records of all maintenance functions.Ensuring compliance with appliance standards and with Occupational Health and Safety Act.Complying with service standards, work instructions and customers' requirements.Assisting with customers' queries