Steve Taylor Email & Phone Number

Doncaster East, Vic, Au

Melbourne, Victoria, Australia

Pakenham, Victoria, Australia

Melbourne, Australia

Hard Yards Building Services offers support to the building industry in site cleaning and external waterproofing.

Mitcham, Australia

EFI Hardware designs and manufactures high performance automotive electronic fuel injection parts for performance and racing vehicles.My role has evolved over the years to encompass both Client Technical Support and some areas of Marketing.CLIENT TECHNICAL SUPPORT: This role covers technical pre-sales, technical sales and post sales technical support. Finding solutions at each of these stages requires different skills, as the clients' viewpoint changes throughout this process. Technical Pre-sales allows both the client and the supplier to determine if there is a good fit between the two. This may require some client education and the ability to ask the client the best questions to get to the fit / no-fit decision quickly and with the greatest respect to the client.Technical Sales requires a clear understanding of the clients' needs and the possible solutions available. Post Sales Technical Support, depending on the clients' specific situation may involve showing a genuine understand empathy, and depending on the circumstance, accepting responsibility. Although this can be one of the most challenging times for both parties, turning the client from being disappointed, frustrated or angry back into an evangelist of the product and the company is so rewarding that the journey, although difficult can be extremely rewarding.MARKETING: To date, this has been a limited role. To improve marketing, sales, conversion rates and satisfaction rates, relatively small investments in automated prospect/client education provides a powerful lever and improves group efficiency at all stages. Implementing Automated Customer Acquisition is also vital.IT: Ensuring that the business has a working intranet and automated backup system with redundancy is crucial for when there is the inevitable failure. At EFI Hardware, we use a Synology NAS with twin internal drives in RAID and two external backup drives (one is always offsite). We rotate the external drives weekly.

Melbourne, Australia

Advanced Engine Management developed and manufactured automotive engine control systems primarily for performance and racing applications under the Wolf EMS brand.17 years allows for a large amount of growth both professionally and personally. During this time I was fortunate to be part of a team to oversee the growth of the company from zero to nearly 10 people.Apart from being a co-founder, during the 17 years I was very heavily involved with Client Support and Education, Product Design, Production Management, Purchasing, Operations, Quoting, Sales and Marketing. There are very few areas of business that I have not been heavily involved in.From the late 90's until 01 we spent a great deal of time in China and the USA working in partnership with US and Chinese companies to reduce emissions for both diesel and petrol engines.Wolf EMS (http://www.wolfems.com) continues today, with the V500 and V4X being the final products I was involved with in development and bringing them to market.

Melbourne, Australia

Superlite Signs provided secondary signage (cladding, lighting and major logo signs) to BP and Shell new and renovated service stations.Within a few months of joining Superlite Signs I moved from the factory floor to manage the electrical department (mainly neon and fluorescent lighting). Six months later at 21 I was promoted to Production Manager and in charge of delivering product (signs and building cladding) exactly on schedule around Australia for BP and Shell service stations (both new and refit).Dealing with these corporate clients at a relatively young age gave me a great respect for correct oversight relative to my sphere of responsibility. Managing teams of relatively older and more experienced people allowed me to hone both my interpersonal and leadership skills.

Marketing

Bachelor’S Degree, Electrical And Electronics Engineering - Incomplete, 1St Year Completed - Deferred In April 1988

Diploma Of Audio Engineering, Audio Engineering And Recording

Emagazine Production

High School, Mathematics, Physics, Chemistry, Year 12

Activities and Societies: Played electric guitar in a rock band, and in the school production of Grease. Played clarinet in the school.