Steve Tobio Email & Phone Number

Watertown, Ma

Product Management• Responsible for defining the product roadmap across various internal and external stakeholders• Lead for new feature development, feature re-factoring, unit testing, spec writing, and documentation• Manage a team of product managers, developers, report writers, and business analysts who collectively execute the vision into the product• Deliver the product (cloud platform and mobile app) to customer base with quarterly release cycles • Produce content for product documentation/release notes• Assist with product marketing in the form of whitepapers, video tutorials, and website content• Coordinate product training following releases, both internal and externalPre-Sales Support• Manage team of sales engineers who configure DB’s, run trials, develop POC’s and assist in closing new business• Provide demonstrations to prospects, representing the current product and giving insight into the roadmap• Maintain sales DB’s for cleanliness, and own the demo script as the industry and prospect needs change• Train and educate internal sales teams of the evolving product offeringPost-Sales Support• Support the implementation team with best practices, user guides, release training, etc.• Configure and maintain standards for efficient out of the box implementations• Own relationship with strategic (Tier 1) clients• Host client product-specific round-tables• Host client marketing eventsOperations• Responsible for R&D budgeting for personnel, 3rd party applications, consultant partnerships• Track key metrics for team efficiency and ROI• Responsible for operational compliance (SOC2, white hat ethical hacking, etc.)• Responsible for managing RFP’s, RFI’s, technical questionnaires, security audits, DDQ’s, etc.

Framingham, Ma

Manage Client Service Team, representing support for 200+ global customers.Manage Professional Service Team, responsible for taking customers from post-sale to go-live.Relationship Manager and point of escalation for entire client base and internal administration teams.Responsible for creating, regulating, and improving internal processes and procedures.Influential member of the product team, responsible for creating deployment methodology and communicating the product roadmap.In charge of prioritizing the weekly development pipeline based on client requirements and product strategy.Responsible for building and supporting service teams, while mentoring, defining, and growing individual's careers.

Responsible for implementing clients from post-sale to go-live. Lead person for installation, implementation, training, and support. Also responsible for gathering customization and reporting requirements, producing documentation for development team, performing quality assurance of the completed item, and delivering it to the client.