Comprised of local IT technicians and industry experts, Help Desk Cavalry (HDCav) assists Kitsap County businesses of all types with their Information Technology (IT) needs. They provide a unique set of offerings which extend across the spectrum of IT and were developed from their employee’s decades of experience with small business challenges. Their client portfolio is comprised of some of the area’s most well-known companies and span across a variety of industry verticals. HDCav is also a HIPAA Certified Business Associate — its technicians, processes, and systems, allowing local healthcare business the opportunity to work with a sympathetic and knowledgeable local IT company. Help Desk Cavalry believes in providing the highest quality project work and support services to local companies while understanding and maintaining sensitivity to budgeting needs.

Our team of professionals provide hassle free IT to our customers worldwide including helpdesk, hardware & software as a service, cloud services and communications platforms at one predictable monthly flat rate.

KRP is a complete communications solutions provider delivering intuitive, open standards-based solutions which can integrate with or replace legacy technologies to offer a wide range of added functionality for voice and data communications. Our computer telephony solutions can range from full-fledged contact centers to stand alone IP-PBX systems. KRP has partnered with technology leaders such as Interactive Intelligence, Vonexus, Microsoft, HP, Polycom, AudioCodes, Juniper and Cisco.

While I was with IVRUSA I performed duties as a Technical Engineer as well as being the Technical Manager. IVRUSA lost it's partnership with Interactive Intelligence. Therefore, to continue supporting all of my customers, I joined KRP Communciations and brought every customer of mine with me. KRP was already known for its great support and I am thankful that I was able to become a part of that. I care about every customer I work with and felt blessed that they believed in me enough to follow me to KRP. THANKS ALL!

While at Activelight, I performed the duties as the Network and Telephony Adminstrator. I worked with the Interactive Intelligence CIC Application so that I could perform all the duties as the Telephony Administrator with the Customer Interaction Center (CIC) Telephony Server. While working here, I upgraded the CIC from a Hardware Dialogic Board system to a Host Media Processor (HMP) Session Initiated Protocol (SIP) Voice Over Internet Protocol (VoIP) system.

While at Boxlight and Activelight, I performed the duties as the Network Adminstrator. I had earned my MCSE prior to starting at Boxlight and was then sent to get certified with Interactive Intelligence so that I could perform all the duties as the Telephony Administrator with the Customer Interaction Center (CIC) Telephony Server. While working here, I headed the upgrade from two NT 4.0 Domains to a single Windows 2000 Domain. I also upgraded Exchange twice and CIC many times including upgrading CIC from a Hardware Dialogic Board system to a Host Media Processor (HMP) Session Initiated Protocol (SIP) Voice Over Internet Protocol (VoIP) system. What a great 7 years of my life!