Steven Taylor Email & Phone Number

Salt Lake City, Utah, US

• Leadership Responsibilities -
• Serve as a role model by exemplifying professional behavior, language, skills, and attire in order to promptly and accurately serve the needs of stakeholders, members, and their families.
• Build and maintain a strong functional team through effective recruiting, training, performance management, coaching, team building, and succession planning.
• Develop and maintain a positive relationship with funders, donors, policymakers, colleagues, and anyone else who would have an impact on the life of the organization.
• Translate strategy into actionable goals for performance and growth.
• Implement performance management, operating planning, and goal setting.

Salt Lake City, Utah, US

Market and Research for product Ideation and DemandProduct planning and feature roadmappingFinancial modeling and planning for products and services. Marketing and Sales material development and message planning. New Market and Go to Market strategy and planning. Software Development Lifecycle design and governance and implementationLead and manage product.

Chandler, Arizona, US

Responsible to oversee the Solution Architecture, Solution Consultant, and Business Process roles. Responsible for managing and aligning products and services offered by Volteo to our customers with a focus on achievable and repeatable high value outcomes.Support of all Sales activities through market research, messaging, and enablement of new services or.

San Diego, CA, US

San Diego, CA, US

Provide subject matter expertise, act as technical product advocate, design, develop and implement ITIL processes, ITSM, ITAM, SACM, Knowledge, Demand and Release Management modules within ServiceNow platform.Implement technology specific best practices and standards.Researches and evaluates alternative solutions and recommends the most efficient and cost.

New York, NY, US

HDI is the professional association for IT service & support professionals. As a Local Chapter, we provide networking, fun, and learning to our community to supplement fantastic HDI resources including industry research, professional certifications, and two national conferences.

Santa Clara, CA, US

• Chair of the Service-Now Utah User group working with Service-Now to coordinate user group meetings, activities and events.
• Helps support the community by assisting with content questions, talking with various organizations that are interested in exploring Service-Now and its functionality and how it might apply to their business needs.
• Promotes involvement and participation within the community including the community forums.

Draper, Utah, US

• Manage a team of professionals providing IT Service Management (ITSM) Process Normalization and ITSM Software as a Service (ITSM SaaS). Day to day management of the Service Now Development team including; development.
• Practice Total Contact Ownership for all (ITSM) Services related issues to ensure a high degree of customer satisfaction.
• Develop a performance measurements framework and facilitate feedback system to team members in order to continually improve service and encourage ongoing professional development in the following areas: customer.
• Participate in the development of interdepartmental service level agreements (SLA) and ongoing management of service level compliance.
• Participate and facilitate the development of the IT Service Management (ITSM) Services interfaces. Including dashboards and other reporting tools. Ensure the designs are user friendly, information is easy to find and.
• The IT Service Management (ITSM) Services Manager will assist the Executive IT Leadership by developing and updating various applications and software products, including documentation, as well as strategic plans.

Draper, Utah, US

• Manager of the Service-Desk and Desktop Services teams supporting 1500 users at over 160 locations across the US.
• Manager of the LOS Administration team responsible for all controls, enhancements and custom development.
• Manager of the Identity and Access Management Team who ensure all identities are created, updated, and maintained correctly. Responsible for meeting all compliance and regulation requirements proper documentation and.
• Manages the IT hardware budget and reconciles all accounting issues.
• Responsible for rapid restoration of IT Services, hardware and software, as well as timely request fulfillment, while delivering world class customer services as well as proactive implementation of fixes through patch.
• ITIL Service Matter Expert and lead ITIL Specialist.

Draper, Utah, US

• Manager of the Service-Desk and Desktop Services teams supporting 1500 users at over 160 locations across the US.
• Manager of the IT Procurement team ensuring all IT Purchases are tracked and billed to the correct group.
• Manager of the LOS Administration team responsible for all controls, enhancements and custom development.
• Manager of the Identity and Access Management Team who ensure all identities are created, updated, and maintained correctly. Responsible for meeting all compliance and regulation requirements proper documentation and.
• Maintain, track and manage all IT Desktop Hardware including Desktops, Laptops, Cell Phones, Peripherals
• Manage and maintain a stock room of IT Supplies so that computers can be same-day replaced or repaired

Draper, Utah, US

Primary Responsibilities: *Manager of the Service-Desk and Desktop Services, and IAM teams supporting 1500 users at over 160 locations across the US.*Responsible for rapid restoration of IT Services, hardware and software, as well as timely request fulfillment, while delivering world class customer services as well as proactive implementation of fixes.

West Valley City, Utah, US

*Manage a Global Service Desk using a follow the sun model. 6 people staffed in the US and 3 Globally(LATAM, APAC, and EU) *Service Desk duties include all first and some second level technical support, user provisioning, network monitoring, assisting field services and training for Service-Now. *Change Manager*Incident Manager, *All Service-Now.

West Valley City, Utah, US