Steve Goodman is Head of Product for Chase Consumer Banking. In this role Steve is responsible for Consumer Banking Deposits, Core Consumer Deposit Financial Products and Agile Products. Steve’s areas of focus includes product value proposition, product development, deposit pricing, P&L, end to end OKRs, controls and customer experience. He also leads the Consumer Banking Customer Experience Center of Excellence with responsibility to measure OSAT, NPS and JD Power and provide the analytical and research foundation to deliver continuous improvement.Over the last 19-years, Steve has held various product, general management and marketing roles at Chase. These positions included Head of Co-brand Strategic Partnerships, Amazon Co-brand General Manager, Head of Card Customer Marketing, Head of Slate Acquisition and Product Management, Head of Southwest Airlines Co-brand Acquisition and Portfolio Marketing and additional leadership roles in the Card Acquisition Marketing Center of Excellence.Steve actively participates in speaking and mentoring activities for the Chase Leadership Development and Chase Associate Programs. He also serves on the Chase DE&I Council. Prior to joining Chase, Steve was a Director of Marketing in Ernst & Young’s Technology, Communications and Entertainment Audit Practice. Additionally, he served as Director of Marketing with E.J. Krause & Associates, a global tradeshow management firm. Steve holds an MBA from Johns Hopkins University and a B.S. from Towson University. He currently resides in New Jersey with his wife and two daughters.