Serve as the central point of contact for Navistar’s Tulsa plant leadership and their teams to advocate for and address their information technology needs as they strive to maintain their daily manufacturing goal of producing an average of 66 buses a day. Utilize my track record of matching technology with business needs to ensure multiple production lines totaling well over two miles of conveyor, multiple work cells with takt times under 9-minutes remain functional to avoid stopping the lines. Utilize my 20+ years of experience addressing business process and system related issues to help provide capabilities such as new plant automation/robots, automatic guided vehicles (AGVs), manufacturing execution systems (MES), defect tracking, error-proofing, and data analytics and reporting in support of performance monitoring and leadership decision support for the plant.• Coordinate incident response activities by working with team members located throughout the globe by utilizing and monitoring ServiceNow tickets, exercising emergency response team (ERT) business processes, and providing after the fact and root cause analysis reporting.• Utilize my expertise in identifying business process improvement opportunities and matching them up with technology to promote efficiency and reliability.• Provide plantwide IT oversight & communication for IT strategy & portfolio, IT projects & enhancements, and major IT issue communication.

Provided strategic leadership and support to the Authority's mission and vision, meeting departmental needs while leading an outstanding team of IT professionals. Built and led an efficient, high-performing IT unit serving as a true business partner for GRDA by driving staff engagement, motivation, professional growth, and retention. I made several key contributions including:• Delivered directional leadership to a team in the implementation and migration of several Microsoft solutions, including Azure, Dynamics 365, ERP, and Office 365.• Streamlined all internal operations and optimized strategic benefits by selecting and implementing suitable technology.• Maximized the ROI of IT, communications, and cyber and physical security investments by ensuring the most efficient use of a multi-million-dollar operating budget.• Led and performed assessments and mitigation activities necessary to continually improve the company's security posture by capitalizing on the security offered by the Microsoft Office 365 E5 license tier.• Transitioned a splintered IT team into a synergetic team with a campaign billing us as "One Team" with a focus on the "Customer Experience".• Spearheaded teams and departments to better manage the activities for Microsoft Teams, DocuSign, and Atlassian's Jira and Confluence platforms by implementing solid collaboration and task-tracking technologies.• Facilitated and developed robust and proven Cyber Security and Compliance Programs by building, training, and mentoring teams, aligning cross-functional staff behind common project goals.• Oversaw information technology initiatives and strategy, including leading digital transformation initiatives resulting in broad organizational change.• Supported GRDA's IT team members by utilizing Microsoft Consulting Services (MCS), Unified Support Services, and Fast Track support, to ensure positive customer engagements.

Led teams in performing multiple Oracle Federal Financial System migrations/upgrades, including managing the implementation of the ServiceNow platform. Provided strategic leadership in defining business needs, developing IT strategy and implementation plan, and aligning IT initiatives with broader objectives of growth, profitability, and productivity by collaborating with senior staff across multiple divisions. I made several key contributions including:• Directed the planning, deployment, and maintenance of IT systems and operations, including overseeing vital IT infrastructure, ensuring full health and functionality of critical servers, systems, and applications.• Led successful migration to the Microsoft Cloud Platform, including executing a robust campaign to guide users about the new platform, driving positive adoption of the technology.• Developed enterprise-wide E-Discovery Litigation Holds solution and designing system allowing an entire set of agency data to be searched in seconds, cutting turnaround time for holds and information requests by 85%.• Enabled 24x7 operations management, cut after-hours service calls by 90%, improved agency's standing with NERC, and grew reliability of Energy Management Systems by designing and introducing SCADA industrial control solution,• Enhanced strategic decision-making by directing teams in upgrades of Oracle Financials, delivering an ERP solution that bolstered the organization, accuracy, and transparency of Southwestern's financial data.• Provided technical leadership and support in the virtualization of 200+ legacy servers, building a more efficient and higher-performing IT infrastructure, reducing the complexity of IT systems, and improving uptime.• Oversaw design and implementation of helpdesk systems and procedures, building a framework to proactively identify and resolve potential issues and errors while leading multiple contract teams.