Steve Webster, Mba Email & Phone Number

Australia

• EV Direct is the distributor for BYD in Australia. In this B2B2C role, I am accountable for the delivery of the Voice of the Customer Program and customer experience, sales / after sales training for 40 car dealerships.
• Successfully implemented a multi-dimensional Voice of Customer (VoC) program to capture and act on customer insights
• Implemented the Qualtrics CX platform, leveraging insights from over 15,000+ customer surveys from 40 dealerships nationwide to drive targeted business improvements, resulting in operational efficiencies
• Increased Sales NPS from 43 to 75 and After Sales NPS from 18 to 65 in under a year
• Revenue Impact: The development of CX and Sales training has contributed to improved employee performance contributing to the entire business achieving 614% growth in sales from 3,500 to over 30,000 in over 12 months
• Facilitated focus groups that provided deeper qualitative insights, shaping product and service improvements

Key Achievements⁍ Project Leadership: Successfully led multiple advocacy projects from concept to completion, ensuring alignment with strategic goals and driving social change.⁍ Strategic Development: Catalysed and facilitated strategies for social justice, empowering communities to take action on critical issues such as First Peoples' rights.

CofCQ ranks among Australia’s top 10 NFP providers, with over 3,500 staff, 28 aged care facilities, 23 retirement villages, 1,500 social housing units, 10,000+ home care clients, and the largest foster care provider in QueenslandKey Achievements⁍ Strategic Brand Leadership: Developed and managed brand, marketing, and communication strategies that enhanced.

Queensland, Australia

Key Achievements:⁍ Led the organisation through the Royal Commission into Aged care and Quality Standards reforms in 2018.⁍ Political Engagement & Strategic Networking: Built a robust network of political contacts and developed targeted engagement plans for State and Federal governments, enhancing the organisation’s influence and visibility.⁍ Policy.

⁍ Leadership & Operational Management: Led a team of 13 FTE staff across 12 residential aged care services and 5 affordable housing sites, providing essential support to over 1,400 residents in South East Queensland.⁍ Performance & Compliance Oversight: Guided staff in best-practice care aligned with standards and KPIs, holding regular team meetings.

In my role at World Vision Australia, I successfully spearheaded fundraising initiatives that significantly impacted vulnerable children and communities. Key Fundraising Achievements:⁍ Designed and implemented a comprehensive fundraising strategy and business development plan, setting an annual financial target of $500K. Established key performance.

Key achievements: ⁍ Strategic Vision for 2035: Developed and implemented a comprehensive strategic vision outlining 5 key pillars: ⁍ Capital Works Planning: Oversaw the planning of over 800 capital works and infrastructure projects, totaling an investment of more than $100M, driving significant improvements across the city.⁍ Community Engagement: Staged.

Key Achievements:⁍ Strategic Policy Advisor: Provided expert advice on social and foreign affairs, influencing policy decisions.⁍ Stakeholder Engagement: Facilitated high-level meetings with peak bodies on critical social issues such as housing affordability, the agriculture industry, and youth unemployment.⁍ Foreign Policy Projects: Assisted in drafting.

Adelaide, South Australia, Australia

The Sammy D Foundation educates young people on the impacts of bullying, and drug and alcohol fuelled violence. By providing relevant age appropriate knowledge and tools, young people are empowered to make positive life decisions for a better community.

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Government And Public Management

Advanced Diploma In Community Sector Management

Certificate Iv In Training & Assessment