Customer Service Representative
CurrentZappos – Las Vegas, NVCustomer Loyalty TeamNovember 2015 – PresentDelivered WOW Through Service Award by ZapposSetting World Record for “Longest Customer Service Call in History.” This appeared on local news outlets, Yahoo! News Home Page, and The Jimmy Fallon Show Providing the highest level of customer service by adhering to the company’s culture and core values. Answering incoming phone calls to assist customers with placing new orders and processing returns and exchanges Making sure that all customers’ request are held to the highest level of concern and addressed accordingly within each respective department. Providing above and beyond - WOW - service, while helping customers with their shopping needs